C-Lounge

This is my second visit to the hotel, the first time was three years ago, sadly since then the hotel has deteriorated and I can not give it the same 5 stars I gave it previously. I raved about this hotel to the family members I travelled with this time, and sadly it let them down. There are some positives, the rooms are lovely, clean modern and spacious. Bathroom with a power shower and liquid soap provided for hair and body. Some additional toiletries ie moisturiser would be a nice addition. Also provided was bathrobes and slippers, which was a nice touch. The hotel itself is fairly new and very clean. I cannot fault the building at all. The gym is very good, better then most hotels. There is a coffee shop within the building serving coffee tea and hot chocolate with a selection of cake. The drinks could have been a better standard, these were drinks from cheap machines, not the ones used in coffee shops that we are used to, nice opening hours, open most of the day. Now for the bad; Not a nice welcome, no welcome drink, just asked names and were given room cards and shown to our rooms, we got to the hotel quite late and there was no mention of what time food was served until. The food was not at all nice. I can understand that due to low season and low occupancy the hotel cannot make lots of dishes due to wastage. However what was on offer was not at all tasty. The pasta dishes were dry, the kebabs were tasteless and the chips cold. If you did not go straight away for the dinner or lunch the food would be cold. We did not enjoy the food at all. This is a major downfall for the hotel. We would have eaten out, but there was nothing at all open within walking distance of the hotel. We did go into town on a few occasions to find something decent to eat. Drinks; I can’t comment on the alcoholic drinks as we do not drink alcohol. There are two options only for the mocktail’s which consisted of two fruit juices and a dash of syrup, that’s it!! Anything else you have to pay for, then there’s coke, Fanta, lemonade and cheap carton juices of orange and pineapple that tasted cheap. I have read reviews where sunprime have said ‘why didn’t you tell us at the time, we would of rectified the issue’ so I sent a reply to an email about the lack of choice for non alcoholic drinkers. The staff member said she would see what she could do... what did she do? Absolutely nothing! Not even an update. How is this fair that alcoholic drinkers have more choice? The alcoholic drinks would cost Sunprime more. Entertainment Dire! Two nights we had a singer that literally screamed, not nice at all, way too loud and no talent, sorry. Another day a DJ, again nothing fabulous and a flute player. So the choice was sit in the lounge/bar listening to what made my ears hurt, and sip the very limited choice of non alcoholic drinks or go to bed. Nothing to do right outside the hotel either. It’s a real shame thar the food and drinks have let the hotel down, let’s face it that’s what you pay for an all inclusive. I have read the negatives after I have visited the hotel, sunprime always reply that the reviewer had said that they had enjoyed their stay when they were there. Sunprime have not asked about our stay and we did bring up the issue of the drinks and nothing was done. Sorry Sunprime but you have failed to deliver.

We came to Alanya on honeymoon and stayed in the Sunprime. We have had the most relaxed week and did not want to leave, the staff are so friendly and everybody had a smile. Murat and Achmed went above and beyond and made our honeymoon extra special, ensuring we had everything we needed and couldn't do enough to help. The food was fantastic well presented and a good selection. All-inclusive drinks gave a good choice including cocktails wine larger and soft drinks. The room was lovely very clean and modern, the cleaners left clean towels each day and restocked tea and coffee leaving extra when we asked. The bed was very comfortable and big. We will be going back to this hotel and would highly recommend if you are looking for a relaxing holiday.

A very clean and modern hotel situated a couple of miles from the city centre. It is difficult to find fault with this hotel, it has many outstanding features. Check in was fast and efficient although as I arrived in the early hours, the reception area was desolate and rather cold. I was allocated room 216 and although the room was spacious and very well equipped the view was very uninspiring which I didnt discover until the following morning when I had fully unpacked. The bed was very comfortable and all the equipment worked correctly except the bathroom scales and the tv controller which required new batteries. This was quickly rectified by the cleaning staff The room was cleaned to a very good standard every day. Food was good or very good although not the wide range of choice of hot food offered by the larger hotels but what was on offer was tasty. The cold buffet and salad choice was very good. The gym had some of the best equipment I've seen in a hotel. It was all modern and in good working order. Towels, bottled water, hand sanitizer and paper towels all provided to a standard you would expect in a high end private gym. The indoor heated pool is quite small, luckily I had it to myself most days, it would be difficult to swim if there was more than 4 people in at the same time. Some mould was visible on the ceiling of the indoor pool but this was the only blemish on what is a very well maintained hotel. The sauna and steam rooms are excellent and free to use between certain hours twice a day. There are no dramas with pool towels, they can be obtained from reception as often as you like. No towel cards are required. The outside areas are spotlessly clean and ample space for sitting or sunbathing. Snacks can be purchased between certain hours but are very expensive (7 euros for a tuna sandwich) but I cant see why anyone on an all inclusive arrangement would want to eat between lunch and dinner anyway. Similarly, the drinks outside the all inclusive ones are also very expensive especially the cocktails. The staff are all very friendly and of special mention is the bar man Ramazan, the front of house manager and the lady who works in the patisserie. All in all this is a medium sized very friendly, spotless and efficiently run adults only hotel and i would have no hesitation recommending it to others.