Atlantica So White Club Resort

Hi I stayed at this hotel with my partner and we were let down badly. Myself and partner booked this hotel for are wedding reception and honeymoon we had booked the venue 2 years prior . First day there we found damp patches all on the ceiling. Toilet in room we had to ask to be fixed 5 separate times . The food was disgusting. All subbed were dirty. Cats walking in and out of restaurants. And into hotel rooms . Our room was only cleaned when they felt like it . And our bedding was only changed when we asked . The most upsetting bit was when me and my partner and our own wedding organiser went to sort the venue out ready for are big day we found there was leaks in the roof we approached management and was blatantly tould what do you want us todo about it and if it was me I wouldn’t of booked the venue in October becouse of rain . Even though it doesn’t rain often in October. Then was tould if not happy we can fined a new venue else ware . At this point my partners dream wedding on the beach and a gorgeous setting for the venue for 40 guests was going down the drain . Management was not helpful and if it wasn’t for are wedding planner and her skills we wouldn’t of got married . Fortunately she found us a venue in a new hotel 24 hour before wedding day . The only good thing about this hotel was the waitresses they was friendly and grait but the rest of hotel I would not recommend it to anyone.

Not even a 1* let alone 5* All so white, it’s despicable that they coulNot even a 1* let alone 5* All so white, it’s despicable that they could name this hotel with the name they have! It’s filthy dirty, the sun beds have never been cleaned since the day they were brought. You had to either clean it before you sat on it, then the grime wouldn’t lift. Or when you put your towel down it was black when you took it off. This I class this as a hygiene issue. Everywhere looks grey not white. As for the food, well I offered a cat a piece of chicken and fish and they wouldn’t eat it. It was dire. We can normally find something but here every meal would literally make us feel ill. We ate out until we ran out of cash. As you can appreciate you go all inclusive you don’t expect to take much. We complained to the rep, she offered for us to eat in the al a carte more frequently but that was as bad as the food in the main restaurant. My husband went 24 hours without eating anything. There where more flies flew out from underneath the hot food cover one day than there was food underneath it. Burgers were raw in the middle and mushrooms covered in hair. This trip was meant to be to witness our dear friends getting married. They had a ridiculous amount of issues with the venue above the beach bar for the reception. They wouldn’t close the roof although thunders were expected all day and the reply from the manager was, well why haven’t you looked at another venue? With that they cancelled with four hours to go only to find a much better venue. But I found this a disgraceful attitude to have for such a major day in a couples life. So if you’re thinking of getting married there, PLEASE DON’T !!!! I had one hot shower in fourteen days. We reported it thinking there might have been a problem only to be told by the maintenance man that I had to shower at 5pm or after 7.30pm. Tried this and still cold, when I say cold it was like an ice bath. I think the pool might have been warmer and that I could only dip my feet in. The rooms where filthy. No clean sheets for four days and only got them because we complained to the rep again. The cleaner when she came just walked in even without a tap on the door. Got a bit embarrassing as my wife shouted to say I was in the shower. What you get tea and coffee is never replenished after the first lot they give you. Floor was filthy they used the same dirty water to clean every room. If you like being at one with nature, the rooms was covered in ants. Even down to being in my bed. I probably ate more of them than I did the food in the restaurant!! We ask for that problem to be resolved and was never dealt with. d name this hotel with the name they have! It’s filthy dirty, the sun beds have never been cleaned since the day they were brought. You had to either clean it before you sat on it, then the grime wouldn’t lift. Or when you put your towel down it was black when you took it off. This I class this as a hygiene issue. Everywhere looks grey not white. As for the food, well I offered a cat a piece of chicken and fish and they wouldn’t eat it. It was dire. We can normally find something but here every meal would literally make us feel ill. We ate out until we ran out of cash. As you can appreciate you go all inclusive you don’t expect to take much. We complained to the rep, she offered for us to eat in the al a carte more frequently but that was as bad as the food in the main restaurant. My husband went 24 hours without eating anything. There where more flies flew out from underneath the hot food cover one day than there was food underneath it. Burgers were raw in the middle and mushrooms covered in hair. This trip was meant to be to witness our dear friends getting married. They had a ridiculous amount of issues with the venue above the beach bar for the reception. They wouldn’t close the roof although thunders were expected all day and the reply from the manager was, well why haven’t you looked at another venue? With that they cancelled with four hours to go only to find a much better venue. But I found this a disgraceful attitude to have for such a major day in a couples life. So if you’re thinking of getting married there, PLEASE DON’T !!!! I had one hot shower in fourteen days. We reported it thinking there might have been a problem only to be told by the maintenance man that I had to shower at 5pm or after 7.30pm. Tried this and still cold, when I say cold it was like an ice bath. I think the pool might have been warmer and that I could only dip my feet in. The rooms where filthy. No clean sheets for four days and only got them because we complained to the rep again. The cleaner when she came just walked in even without a tap on the door. Got a bit embarrassing as my wife shouted to say I was in the shower. What you get tea and coffee is never replenished after the first lot they give you. Floor was filthy they used the same dirty water to clean every room. If you like being at one with nature, the rooms was covered in ants. Even down to being in my bed. I probably ate more of them than I did the food in the restaurant!! We ask for that problem to be resolved and was never dealt with.