Kaya Palazzo

Rooms need a good clean. Thick white dust on bathroom sliding doors look like they have not been cleaned for years and the dirt between them and the bath is disgusting. Mirrors are all smeary in the bathroom and the bedroom. Wardrobes smell really musty which transferred to our clothing which we hung up inside it. Very tight with sachets of coffee, only three when theres two of you drinking it and the powdered milk so your limited to what you can drink. Mini bar is very well stocked thats when they remember to refill it. The glass balcony on the inside was filthy. Sticky hand prints from a previous guest with a child. Pools are lovely although the adult pool needs a good scrub. The jacuzzi area had green algae on the grouting and around the light. Lots of broken tiles which are quite sharp especially the other jacuzzi in the large pool. Food was not very good in the main restaurant. Struggled to find anything decent. The food is not hot at all. Luke warm so by the time you have walked back to the table its stone cold. Waiter service was hit and miss. Usually had to get up after 20 minutes and get my own drinks. Waiters were too busy flaffing around the managers eating their meals in the adult only section. The main restaurant was manic. It was a battle ground to get your food. I got pushed and shoved, the other guests were like animals with no manners whats so ever. The waiter who served the adult only section was fantastic but he had two days off and there was no service at all. The guys on the roller blades were brilliant too. Never did our drinks run dry. The older male life guard was a joke.Hiding behind the palm tree by the canopy in the Adult only section, smoking, eating and drinking instead of making sure at least the children were safe. Counted five cigarettes in an hour. He also could not be bothered to tell the children that they were not allowed in the adult pool and he chose to ignore them and go behind the palm tree for a cigarette. I booked the holiday with Tui. transfers included but ended up having to get a taxi back to the airport as nobody came to collect us. Reception staff didn't seem to care. Got the impression as we had checked out it wasn't their problem. Thanks to the lovely young man who took our cases he sorted out our taxi and made sure we knew the price. If it wasn't for him we would of most certainly missed our flight home. This hotel could be so lovely if it was managed properly and treated all nationalities the same. I will never return to this hotel or recommend it. On the brochure it shows the hotel standing on its own when intact there is another hotel alongside of it called the Kaya. My view from the balcony were all the other balconies from the other hotel. Very misleading and no privacy.

Went with my wife and 3 kids. The resort was truly amazing. Stayed in Lara Beach previously, but this was a very nice resort in Belek. Staff was really nice and helpful, especially those on the Guest Relation Team. Ömer, Natalie, Kristinna and Angelina would do anything to make our holiday a pleasant holiday. Generally staff were everywhere willing to help, nothing seem to be a problem and helped with the kids. Resort was very clean and kept to a higher standard. Food was out of this world, everything was fresh and tasty, a wide variety and good selection for the kids. Most staff spoke English, which was a bonus. Would definitely recommend this resort.