Riu Santa Fe

My first time at the Santa fe resort and I will definitely be there again. Service,front desk, housekeeping,rooms and especially the entertainment was out of this world. So impressed with the entertainment team's many talents. Those young adults make the stay so enjoyable. I recommend this resort

We arrived on January 4. This was our fourth trip to this hotel. Check-in was quick and easy. We arrived at our room and realized that the fact that we are Riu Class Gold members didn’t seem to mean much at this location. After securing a few things in our safe we went back down to Reception where we showed them our Gold cards and informed them that we had given this info online when we booked along with a few requests. The young gentleman at Reception admitted that they had made a mistake in that our membership had not been taken into account. He consulted with another gentleman and the decision was made to give us an upgrade. The process was smooth enough, but if we hadn’t inquired nothing would have been done. As mentioned we have been to this resort a number of times. While we thoroughly enjoy the location of this hotel, we have seen a major decline in the appearance of the building, quality of the food, the bar service and even more so, the entertainment. Buildings need some love and attention. Paint is peeling off, cement is cracking. The beautiful landscaping can only do so much to hide how tired the buildings look! On each one of our visits we have found that the gym equipment is in bad state of repair. Never once has all gym equipment been fully functional. Bar service seems to be, the bigger the boobs the faster the service! Seriously! Additionally, the Tequila bar by the main pool was closed for the last 2 days of our week. We were informed by one staff member on the first day that it was due to maintenance and would be open the next day. We overheard another staff member tell a guest it was closed because of low hotel clientele. Regardless of which was the real reason, it was closed for 2 consecutive days and no notification was posted to inform guests. Communication people!! Over our 4 visits we have seen a decline in the quality of the food served. Food that should be kept/served hot is not hot, barely warm in many cases. Lack of variety is becoming more noticeable. Food in Italian restaurant looks appealing but either lacks in flavour or is heavily over salted! Dress code in restaurants and buffet at dinner should be enforced (ie: bathing suits with little to no cover up). Entertainment in the evenings has become almost non-existent as this location seems to concentrate on their Pool Parties or getting the younger guests to attend drunken outings to Coco Bongo! In the past there were decent shows every night at this resort. Now there is little for guests to do in the evening. Even the Michael Jackson show which we attended on Tuesday was a disappointment. Previously this was a show we enjoyed and even looked forward to. Not anymore. It is now a much shorter, uninspired, amateurish, half-assed production. The performance used to be about 50 minutes long but is now closer to 30. Given the quality of the performance perhaps this is a good thing! So, unless you want to party like a Rockstar at Cabo nightclubs or attend vomit inducing pool parties with booming music that can be heard resort wide, bring books, games, your own entertainment. This resort has always been considered the party place but now with their partnership with Coco Bongo, it has become a massive frat house! All in all, while we still love Cabo this may be our last visit to this hotel.

This resort is really good. For an all inclusive, the food was very good (lots of variety). The rooms were decent - clean, well appointed, mini bar (only restocked every other day and we had to ask for it to be restocked), beds were ok, pillows weren’t great. There are numerous pools and there is lots to do. It is noisy at night - gets quite a party atmosphere. We stayed in block 4 which was quite central to everything and not too close to the “party pool”. The resort is close to Cabo San Lucas (5 minute taxi ride).