Viva Suites & Spa Adults Only

I can absolutely recommend Viva Suites and Spa in Mallorca. The hotel was very calm and located near to the sea so that we didn't had to take a long walk to reach the beach. Furthermore the food was very good. The buffet offered a very large choice of all different choices of food and the service at the inclusive resautant was very quick and friendly. Moreover the room was very clean and nicely decorated and was really spacious. Overall I can recommend this hotel to very one how wants a nice hotel with good food and a nice atmosphere.

Pro: - Cala mesquida is a nice area, not too many constructions you can enjoy the beach and Mountain View. - The hotel is nicely located at walking distance from the beach - The hotel is overall pretty, nice pool area and vegetation - We got the royal terrace and the roof top terrace is very enjoyable and comfortable, nicely furnished. The view (mostly mountain, very partial sea view) is nice as well. - The room itself is good looking, comfortable, the bed is fine. Con, so many of those: - First of all, the food is really bad. Breakfast is the worst but overall the quality of the ingredients is very low and some of the cooking is questionable (very salty). Same goes with the drinks, poor ingredients makes for bad cocktails, a lot of sugar, some alcohol, and a chemical taste. The main problem is that you don’t really have a choice, (almost) no restaurants or supermarket as alternatives. The cost of the all-inclusive is reasonable, I would strongly suggest improving the food quality even if it means rising the cost of the AI a bit… I doubt it will be done, I understand that most of the clients are German and it might already be a small improvement compared to home ;) ;). We tried the Mizu, some dishes were bad but some were actually quite good so it’s a plus, although they were out of one of the two “specialties” which is a bit disappointing. - Also the service was bordering amateurism. At the buffet restaurant, you had to wait quite a bit to be served, main dishes were missing for long periods, messing up with a la carte orders often occurs. Worst is how unclear everything is. It was very hard to know when activities/amenities/restaurants were open and what was or was not included (or which menu you should refer too). Almost nothing was explained at reception and when asking the staff in charge their English speaking skills were way too low to be of much help, actually sometimes they were confusing. Best option is to call reception where you have 50% chance to get someone who speaks fluent English and can answer your inquiry (only 50% because you can also get someone who cannot tell you the pool and pool bar opening hours and asks you to go check…). Also some (too many) of the staff were not really friendly. Still, of course, some were very friendly and professional (German guy Andrea, for instance). - About the royal terrace. We paid around 350 eur/ night (with AI) which is quite a bit and we tend to have high expectance with such rates. The roof top terrace completely lacks privacy; you have direct view on the neighboring terrace while standing which is a disappointment. Another major issue is the minipool/jaccuzzi. Sometimes called minipool sometimes Jacuzzi in the brochures it is in fact a Jacuzzi by design but converted into a minipool by will of the hotel. The water temperature cannot be controlled by the clients and is fixed to 31-32°C, this is way too cold to be enjoyed (static) expect on the heat of the day (where you may likely be at the beach, the pool, or on outdoor activities). If you were thinking of watching the stars in the jaccuzzi, think twice, you will freeze. - It is sad to close the pool at 7 pm within an adult only hotel, the place is very quiet, extending the pool hours would be very pleasing and should not cause disturbances. Also very sad that they are a limited amount of pool beds and that all of them are “””booked””” for the day buy +%§$% clients who drops their towels and some personal items on the beds early in morning and leave them there even though they may leave the pool area for several hours. We understand that the hotel is not responsible for how selfish human being are but there should at least be some warning in the pool area against such behavior. Not once in our 5 days journey we were able to lay on a pool bed… - Small addition, the stairs to the roof top terrace of the royal terrace room are very steep, the first four steps are made of slippery stones with no handrail. My wife sled (fell) on the way down as she was wearing slippers and were not cautious enough… only bad bruises but it could have been worst, beware if you have trouble moving around. So overall I believe that we could have truly enjoyed a wonderful 4 star hotel experience worthy of our 350 eur/night if the food would have been better, the service more professional, and some privacy implemented on the terrace and a true Jacuzzi setting available. I hope that those changes will be made and I would fine coming back even for a slightly higher rate. As it is, we would not come back.