Arena Beach Hotel

We stayed here for a week during Apr/May18. Our apartment was quite nice and comfortable. We had good sleeps here,The young lady in reception was very helpful, I think her name was CRIS. Parking is available nearby on the street. The breakfast was quite good , lots of choices and served up with a smile

Room was big enough for the 3 of us with views of the pool, and was very clean and modern with plenty of facilities for self catering even though we stayed all inclusive. Staff were very friendly and entertainment staff very energetic carrying out lots of activities during the day. Food was great, usual all inclusive buffet style, i find then the same where ever i travel always some thing to eat even for the fussy guests, restaurant was spotless and staff very attentive. The usual drinks were on offer, i liked the fact that the bar had self service, never had to cue for food or drink. No problem getting loungers around the pool whatever time you turned up, no need to get up extra early to put towels out, although some cannot break the habit. A very broad mix of nationalties at this hotel which is something i like, the hotel catered for everyone in terms of food and entertainment. Its a good 20min walk to the beach and main town. Overall a really family orientainted hotel with pleasant staff, good food and a relaxed atmosphere. I would definately return to this hotel

Having a dreadful time at this hotel. Heartbroken after spending £4.5k for our family of 5 to spend a week here with Thomas Cook. We specifically chose this hotel because of its interconnecting appartments, so we could be together with our young children, but when we arrived were placed in 2 separate appartments. Were told they were next door to each other, but you have to go out, down one flight of stairs, then round and up another flight of stairs to get to the other appartment. Hotel says we have to spend 2 nights like this before they can give us what we paid for. ThomasCook says we should ask for money back for these 2 nights, but looks like I'll have to spend all tomorrow arguing for this and no guarantee we will get it. At first hotel said they hadn't been made aware of our booking request, then started saying something about a blocked drain. My advice for larger families is not to bother with this hotel. Interconnecting rooms cost more and there is no guarantee you will get what you paid for. It is no fun settling 3 upset children who have to be separated like this.