The Novotel Phu Quoc Resort gets up close and personal with a big sandy beach, so location is a real winner.
Picture a white-sand beach, plonk a modern hotel right on its shores, and you’ll have a pretty good idea of what the Novotel Phu Quoc’s all about.
The designers have tossed together classic Vietnamese themes with a few modern bits and bobs, here. Wicker chairs and oversized vases tick the traditional box, while mood-lighting and infinity-sided pools add a touch of flair.
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Based On 427 reviews
- Official Rating
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All Inclusive - Here's what you get
Buffet breakfast, lunch and dinner.
Selected local-brand alcohol and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities ► View all
Food Exchange Restaurant*
This place is open for breakfast, lunch and dinner and offers a variety of local and international specialities.
2 outdoor pools
Both pools here are of good size, one of which offers undisturbed views of the ocean, with palms trees and sunbeds lining its edges.
Featuring a range of fitness equipment and exercise machines.
Rooms ► View all
1 Bedroom Villa with Pool View, Garden View and Private Pool
Superior Double Room with Garden View and Balcony
TripAdvisor Reviews Show more reviews »
Most personalized luxury service Ever
I mean it : this Novotel Phu Quoc gave me the most surprising personalized service in my whole life for a hotel stay. Ms Ngoc and her staff remembered this repeat customer and found a Facebook profile photo for my family which was printed and kept in our bungalow. The upgrade and service was OVERWHELMING. Thanks to the GM of Novotel and all the Caring team. Great beach resort and facilities with food outlets too. More
Really fabulous resort with fabulous staff
The resort is a true paradise. Our 8 day stay was filled with sunshine and fun. Our bungalow by the beach was just as you would expect large, very comfortable and full of all the gadgets you need from the super super king-size bed (could have slept 4 easily) to the private pool all was wonderful. The resort itself is huge and has everything. A variety of restaurants, spa, tennis courts, gym, activity programme, swimming pools including a huge infinity pool and direct access to the beach and waterfront. Nothing is taken for granted everything is clean and we'll maintained. What makes this resort special really special is the super super staff. As I write this on our last day sitting in the enormous reception with cool breeze wafting in a member of staff brings me a glass of cold water. I haven't asked for anything they have just noticed me sitting and decided I might like a glass to make me even more comfortable. This small act exemplifies two things. 1. How attentive they are to your every need even a need you may not know you have a need 2. How willing they are to ensure your stay is perfect. They succeed on all counts. I must here mention a few stars in our stay. Kieu who made our breakfast experience so great. Always on hand with tea and coffee and a morning chat about what we had seen the day before. Thank-you. Quy who gave us numerous advice on what to see and where to go always with a smile. Thank-you. Krzysztof the real jewel in the crown. From laundry, where to go, how to turn on the pool lights, and just about anything. You made our stay more than perfect. Thank-you just isn't enough to express our gratitude. If we could we would give Novotel Phu Quoc 6 stars. More
Vacation with a baby
I thought it would be helpful to provide a review of Novotel PQ from the point of view of a couple with a 1 yo baby. Overall this is definitely a 4* resort, despite the official designation. Although it's been open for about 2 years, there is generally a sense that the final snag list was never completed by the builder and a lack of attention to detail by the management (who were rarely spotted over our 5 day stay) let's the place down a bit. The paint job inside and out is atrocious and not helped by some kind of damp issue in the walls which causes paint to peel off at the bottom almost everywhere in the hotel. On the positive side, the grounds are impeccable, with beautiful water features and ponds throughout. The staff are constantly cleaning which is a good sign and the design of the hotel is fabulous. In particular we liked the lounge bar which is a perfect setting day and night. Sadly the Ocean bar was under (noisy, messy) construction the whole time we were there, meaning also that the adjacent pool was not being filtered and therefore visibly unclean. I wonder if we would have still booked if we knew that? The beach in front of the ocean bar is staffed and kept clean and there are kayaks and SUPs available. We enjoyed sunset on the beach every evening. The main pool is beautiful but lacks protection from the sun aside from the basic sunbrellas around the edge. That means the pool is mostly empty during the day and only gets used in the late afternoon. The pool's infinity edge is crazy dangerous - on the other side is a 20ft vertical drop and it's easy for kids or anyone to climb over. Not kid safe at all. There is an excellent play room for kids of all ages - a nicely filled ball pit, lots of toys and games and enthusiastic staff available to play with your kids. There are a range of creative activities if desired as wel as fussball table and table tennis. I believe you can leave children over 18 months. We spent hours here with our baby. Food and beverage is only average - no way 5*. Breakfast buffet has a wide range and is generally good. I found all their own baked goods to have an unpleasant dairy taste and smell - too much cheap catering butter perhaps? Easy to fix and a bit disappointing. Lunch and a dinner menu at the main Food Exchange restaurant is solid, but lacking in western mains (beyond pizza and basic pasta option). VN / Asian options are stronger and more reliable. There is a seafood restaurant but we didn't try it. Staff are all friendly, attentive and enthusiastic and can't be faulted. There is a certain lack of understanding from time to time, communication breakdowns are common but a bit of patience, a smile and you'll get what you want. Very limited kids menu. We just about managed for our baby by ordering basics from the adult menu such as steamed veg, chicken pieces, rice etc. and taking what we could from the breafast buffet. Baby chairs are available in abundence and babies are welcome everywhere. If you don't already know, Vietnam is incredibly baby friendly. We had a one bedroom suite which occupies the last room on each floor of the main bulding - the balcony and view is spectacular so I would highly recommend that room. It also meant we could put the baby to bed while we stayed in the main room watching TV and enjoying room service. The room is generally baby-proof and the balcony makes a great play space. Corridor noise can't be heard in the bedroom which is also a plus. We declined an upgrade to a 1 bed bungalow since it didn't seem as well suited to sharing with a baby. The bathroom and amenities are all up to usual Novotel standard and therefore good. The hotel is 20 mins drive from the main town (which isn't that interesting BTW) so we were happy to stay at the resort and enjoy the easy life. Bikes are available if you want to wheel around the local vacinity. A word on that: the Novotel is the centre piece of a massive development which includes 100's of villas and several hotels and resorts in various states of completion. So outside the grounds it's a giant construction site. This doesn't affect the experience inside the resort so don't worry about that. I found a small shop nearby that sold large bottles of water and cheap beer - look for a large round-table like water feature 2 mins walk from the entrance to the hotel - the shop is right there. So overall this is a good option if you feel like a modern resort experience. The Novotel PQ offers good value for money, given the quality of the room and resort in general. I wish we could have enjoyed the pool area more with our baby, but it was just too hot. Thanks to the hard working and friendly staff who are always trying to do their best.More
I have spent my short vacation in Phu Quoc for first time. Everything is perfect , nice receptionist up on check in, tasty food at Exchange res. I left my wallet at poolside and did realize for half an hours. Suddenly, Mr Em-poolside guard came and give me back. What a mazin&honest staff you guys are having here. THANK A LOT and keep it up. More
What an amazing hotel with amazing staffs especially Ms. Rich , Mr.Quoc Sang , Ms.Tran Diem, Mr.Cuong and Ms. Jubanny are so extremely helpful staff. Had every amenity needed. The beach is so beautiful. Room is so nice.will be back again. Recommend to all you guys.More
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Items marked with * incur extra charges which are payable locally