Melia Grand Hermitage

It was the second time at this hotel. We was 4 adt and 2 chd and we were very impressed Firt of all the rooms...every day cleaned...big rooms with balcony and a huge bathroom. The food was amazing..variety and delicious food. The people there very kind and hopefull. The hotel has many facilities for adt but for chd too.. the beach is very close tot the hotel, private beach... we also used the gym and the indoor pool and that s a + for this hotel We will surelly be there for the next summer because it offers all you need for o nice trip .

Tough times these days brought us one of the best summer vacations ever. Facility offers highest quality of services, accommodation, food.. Yet, having all that on LEVEL level is an experience of utmost pleasure. Melia at Golden Sands deserves more than five stars..

This was our family's first holiday in Bulgaria to say at first and I can say that it was well worth it. In short the whole trip was flawless. That includes transfers and most importantly hotel stay. Since we checked out the reviews on Tripadvisor we knew what to expect. We contacted the hotel beforehand and booked the Level upgrade. Was it worth it? That's a very good question. Our main motivation was that they offer to keep you a place at the beach until 11am which means you don't have to race to place your towels at 7:30. There were some other little bits such as the lounge on the 8th floor and some freebies. Now I would say that the best benefit was The Level restaurant on C level. It is nice, quite, the staff there was excellent (I am not saying staff elsewhere was any worse in fact the staff in the whole hotel has my highest marks!). There are few differences between the restaurants (Level and main). There are sometimes better choices of meals (smoked salmon, gravlax etc.). During this challenging time at both restaurants the self-service was very limited, however better at the main restaurant was drinks self service. In the Level restaurant you had to always wait for someone to turn up. The girls were doing their best however sometimes it felt they were a little overstretched. Yet they did everything with a smile. Again their hospitality was amazing. Since our orders were the same pretty much everytime after a couple of days the first order was on our table before we got our meals. Another benefit of Level upgrade is that you get some bottled soft drinks, packs of chips and nuts every day. Since you can get the drinks all the time, it is just a little benefit. I mentioned the lounge on the 8th floor - we were there only once. To give you an idea - it is a nice lounge, perhaps made out of a couple of rooms with a balcony overlooking the pool area and the black sea. The balcony is fairly narrow and you can sit on a bar stool. Inside of the lounge there are some tables and I think it is nice to chill out there. We were with kids (6 and 8) so that was mission impossible. Hence why we were there only once. Also the opening hours are somewhat limited and I think they close at 17:30 which is a shame. Would I recommend Level upgrade? If you go as a couple - for sure. If they will guarantee the umbrellas on the beach once those restrictions are over, it will be worth it as well. The beach is located 5 minutes walk from the hotel and I heard other guests say it is the first time Melia has it reserved for their guests. Kudos for that. The bar at the beach serves basic beverages, from midday till 4pm they also serve panini, which is great, they are delicious. They offer vegetarian and ham and cheese. The ice cream is also great and boys really enjoyed it. Toilets at the beach were clean and convenient. Nevertheless we spent most of the time at the main pool area. There are three water slides. Our boys enjoyed all of them. The lifegueards were really cool with the kids, joking around and stuff. The pool in my opinion is a little bit colder than the sea (sea was 26C - mig August 2020). There is another pool for Level guests but we were there just once. It is a bit quieter area and our kids wanted to be at the water slides. Last but not least - animation team. Guys - you were amazing. Water polo, water volleyball, shooting with airguns as well as archery and many other activities - brilliant. I really did enjoy it. On our last day they put a long mat into the water and so kids (and not only kids) were running half way through the main pool. Guys - do this more often. You could have seen how everyone enjoyed it. Kids of all ages really loved it. Overall I loved our stay with Melia and would really recommend it :-)