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Reviews
Tripadvisor Traveller RatingBased on 993 Reviews
Traveller ReviewsRanked #49 of 139 hotels in Granada
Traveller Rating
Excellent
370
Very Good
413
Average
138
Poor
41
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
CrystalTips2109 said...
Comfy, quiet, friendly spa hotel with good location, highly recommend!
Travelled on 04/2024
Great hotel for comfort, value and location. Spotlessly clean. Friendly staff. Comfy beds. Good bar for snacks and drinks. Good sized underground car park (18 per night). The spa facility is excellent. Easy walking distance to several local bars. Park area outside the hotel with a ferris wheel (7). Concert venue across the road ( Palacio de Congresos)...
Olaf K said...
Surprise of excellent service in Granada
Travelled on 03/2024
Very friendly staff, cava and water free of charge in the room, Tesla charging free of charge and windscreen cleaning as surprise very good breakfast with frech squeezed orange juice cooking service for the eggs right in front of us. We have had a lovely stay...
Jiji-US said...
Worst customer service !!!
Travelled on 03/2024
The worst customer service ever .I dont understand how a 4 stars hotel dont train their front desk agents how to professionally and kindly treat and talk to their guests .The agent whose name MARIA was so rude ,talking with attitude and was arguing with us back and forth about a meal confusion which should be included in our stay.(Unbelievable).To be honest ,The hotel is nice and clean ;however ,the awful customer ...
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872hanah09 said...
Decent hotel except the smoking and marijuana
Travelled on 01/2024
I wasnt happy that there were people smoking marijuana and cigarettes inside the rooms that made my own room stink even with the windows closed. The room phone is dead which meant that i had to physically go down to reception and tell them the room next door was smoking marijuana. Nothing was done. I had to go down a second time and the manager in charge simply offered to change rooms instead of telling them to stop...
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awo2016 said...
We loved our stay!
Travelled on 02/2024
Very comfy beds, clean room and outstanding friendly staff. This hotel also welcomed our dog and we were able to charge our EV. The atmosphere of the lobby is fantastic with all the plants. Definitely recommend staying here and explore the wonderful city of Granada :)...