Encore Resort at Reunion

This was our second time staying at Encore, and we simply loved it. The house is spacious, clean, and well decorated. The kitchen is fully equipped with everything you might need. The customer service provided by Encore is fantastic. The houses are conveniently located near Universal and Disney parks. Highly recommend stay here.

We stayed with my family (10 people in total; 6 adults and 4 kids) in the last week of January 2020. The house was very large and great for a large group of this type. All of the upstairs bedrooms had en-suites, which was wonderful. They converted one of the upstairs bedrooms into a movie room. A great selling feature but I think it would have been better to keep it as a bedroom. My poor parents had to stay on the main floor in the smallest bedroom and they didn’t get an en-suite. The garage had a ping pong table and darts board, which was fun in the evenings. Overall, here are my tangible pros and cons: Pros: - close to Disney - great water park (if the weather is good the kids will be so happy here and the main pool is kept very warm) - large house, lots of bedrooms for everyone and in-house entertainment is good - very kind and welcoming staff - the on-site restaurant is great! I highly recommend the burger and the veggie burger Cons: - they charge you for everything! You’ve probably already read about the $50USD per day to heat the pool, but there’s also a $30 charge if you want a BBQ and a high chair or pack-n-play both cost $10. One day by the pool they made an announcement that thee was crafts. The kids were so excited but we were disappointed to find that it cost $6 per kid! We had to pay it because we’d already told them they could do crafts, but most resorts offer these kinds of poolside activities for free -the kitchen is VERY poorly stocked: one frying pan, zero tea towels or oven mitts (we had to use bathroom hand towels!). It’s remarkable how little is there considering how many people the house can accommodate - they will not offer early check-in. We had an early flight so it would have been nice to get into our house early. The woman at check-in told us they would call us when our room was ready. We waited a long time and, sure enough, at 4:01 we got the call. The resort complex was at least half empty—there’s no way that there wasn’t a house for us. Clearly they simply do not ever let you in early (probably you could do it for a fee). I found that classless as most hotels will allow it if there’s space -10am check-out is earlier than average (especially when you consider you cannot get into your house before 4:00) Overall, it’s really great if you have a large group. Just be prepared that all those little things cost extra and the kitchen is very barebones.

I have to begin by saying that the place is very nice. You feel secure and the houses are comfortable. The experience has not been that good, I believe that Encore has to improve in a few points, and most definitely next time I will rent again using Airbnb some other house. Yo begin, they have a beautiful pool and pool park, but they close at 17:00. That’s very inconvenient. At that time you still would like to use the facilities. Also the arcade is in the pool part. So no only you can not access the pool, but you can not play ping pong or any other game with the kids. As parents may know that time between 17:00 and 20:00 when you come back from the parks and before dinner you need some distraction for the kids, well at Encore you don’t have it. The house we rented, an 8 bedroom one, was fine, but as soon as we entered the house there was a coacroch, the “Ambassador” said that they would take care of it, but they never send no one. Also the house wasn’t that clean, it was kind of greasy. At least the kitchen. The pool area was not as in the pictures, I would say the pool is small. But the worst part is that they told us that we could rent everything we need at the house, well, we called because we Mercedes a crib and they didn’t have one. Then we called because we wanted a bbq, and they didn’t have one either. So I had to go and buy and crib and a bbq!!!!!! Also, even been legal in Florida, they dint allow fireworks, so I bought a few, but we were not able to celebrate New Year’s Eve. It seems like a lot of rules for no benefits. The place is very nice, but you don’t get to enjoy much.