IC Hotels Green Palace

I don't often leave reviews and I don't really know where to start with this one as there are just too many positives to list. We got to the hotel late on 6th October about 11pm we were greeted straight away and our bags taken! We arrived with 3 tired and grumpy children and when we walked into the lobby it was amazing we thought we were in the wrong hotel. There was a slight issue as we travelled from UK and as Turkey was recently taken off travel corridor it was assumed we would not be going and for some reason our booking with hotel cancelled but was quickly rectified and we were taken to our family room. Rooms clean, reasonable size and nicely decorated. Mini bar and snacks were good and replenished daily when used. Housekeepers did a great job even on one day putting my sons blanket in a little fan shape with his teddy on top on his bed. The grounds were beautiful and so well kept. The facilities were great for families and daily entertainment was great. The oktoberfest day was spectacular the effort that was put in was amazing 👏. The staff were all wonderful and I cannot fault anyone so polite and couldn't do enough for you. Friendly with the children saying hello etc. No staff member was rude in the slightest. Hotel was spotless someone was always cleaning. All covid restrictions in place were great unfortunately some people did not social distance but that is down to them not the hotel. Food was so good and tasty especially the cakes. The kids club was great and my boys loved it they were made to feel so welcome and all the kids club ladies were great! The one thing that was a shame is kids cinema everytime the film was in russian which i understand majority of children were but would be nice if it maybe alternated between Russian and English. We really did not want to leave and are already looking at booking for next year! We were blown away by everything! Thank you for a wonderful holiday it was our first family holiday as a family of 5 and even our 8 month old enjoyed himself especially the all inclusive 😂

So we were at the hotel between the 19th Sept - 3rd Oct 2020. I don't tend to do many reviews but happy to do so on this occasion and I will try and break it down as best I as I can. Hotel and Resort - I have to say the hotel and resort were absolutely fantastic and I could find no fault at all. The hotel was spotless and I constantly saw staff cleaning and tidying up. The resort is huge and has it's own private beach which was amazing and not something we have had on many previous holidays. The resort is immaculately kept.Fresh towels are available everyday at the towel huts dotted around the resort so no need to take your own. The water park was superb and we spent hours there. There are also watersports available at the beach, jet ski's, banana boats and boat trips. All of these cost money but we enjoyed them. Rooms - we had a room on the first floor and it was perfect. 3 single beds for the 3 of us which we were happy with. Room was cleaned everyday with fresh towels left. On one day we came back to flower petals and roses on the beds which I thought was a lovely touch. Location - massive plus point is the transfer time from the airport which was only 25 mins. The resort itself is a little bit out of the way with not a lot around it but with a 20 min walk or a 5 min taxi ride you can be at local markets for clothes and souvenirs. Staff - I read a couple of reviews before we went with negative comments about the staff being rude. Can I just say the staff were amazing, they all wore masks and gloves which wouldn't have been great in 35 degree heat. The staff work tirelessly for long hours and deserve great credit. We had no issues and were always dealt with politely. A special mention to Ekrem in the Sofra restaurant who was absolutely brilliant and could not do enough for you. Food and drinks - we knew before we travelled that things would be different in relation to the restaurants due to covid. We had no issues being served instead of buffet at all. The food selection was plentiful with lots of lovely fruit available aswell. We could tell that there would normally be more selection but due to covid things had to be different. Our little one did struggle a little bit with what to have but that was a bit to do with her being fussy. You could also get food at pretty much any time of the day. The drinks were spot on aswell and we enjoyed a few refreshments during our stay. The bar staff work hard aswell. A few points to finish this review off which isn't a reflection on the hotel but gives you a heads up if you are going.... The hotel actively encouraged guests to wear masks when within the hotel and in close proximity to others even offering them out to guests at the restaurant and having signs around the resort. Sadly 95% of the guests chose not to wear them while we were there which isn't the Hotels fault. Some people (I won't name the nationality) didn't believe in queueing, were very abrupt with staff and had absolutely no manners, it was obvious that they could speak English but hadn't learned "Please" or "Thank You. They certainly knew the word "more" when it came to ordering drinks or food. Maybe it's just a culture thing but it was mentioned by a few other guests aswell. Anyway we had a fantastic holiday which was also helped by great weather. I would recommend the IC Green Palace Hotel.

Amazing hotel, fabulous staff, could not fault this place. Spotless clean, fantastic food and drink, brilliant a la carte restaurants. Emerson is fantastic organising daytime activities, Asmet, Lemet, Fathie, Mehmet are among the best waiters ever. Give the guys organising water sports on the beach a try, had a fantastic trip with them to the caves and water falls.and a Turkish bath and massage is a must. Will definitely return to this hotel. Was in room 2008, view not the best but who cares, everything else was brilliant. Stayed for two weeks from 22nd September, weather definitely an added bonus hitting the 30's everyday.