Lara Family Club

First off we arrived a day late no problem, then went for a walk around the pool about 1am to find all the sun loungers was taken so that morning we had to find a seat around the baby pool with our four kids “it was freezing and constantly in the shade. Same day but later in the night we reserved a lounger poolside, woke up next morning they removed our towels saying you can’t reserve seats? Lovely consistency!! Then there’s the kids entertainment which starts at 9.45? Yeah doesn’t make sense and they don’t let you know that there’s more on the beach, well most of it. Food was always pretty much the same cooked different ways, I got bored quickly even only being there 5 days, but the Italian restaurant in the Ramada was nice and the staff there were lovely and friendly. Checkout time was what made this holiday truly a disaster, the front concierge staff are totally obnoxious miscreants with no compassion or customer relations training, knowing our flight was 12.40am they think extending checkout time by 2 hours is helpful knowing we was having problems, but they didn’t care saying the hotel is full when quite clearly it wasn’t, then offering the room for 55€ till 7 pm? Why not till our bus arrived at 9.00pm which I would have paid for plus them knowing we missed a day which wasn’t there fault but TUI, all in all this place is the pits if your English it is more 2* rather than the 4* they advertise I only picked this dive because I thought it was family friendly and had two bedrooms but next time il dig a bit deeper you have been warned.

We were travelling with our 4 kids aged from 12 to 5 years old, and I must say we had a fair formula for a family combination, this is surely what I can call a 'win-win' situation ! Special thanks to all the reception team for their continuous dedication for help.

Came here for a 2 week stay with my family. Upon arrival around midnight we were amazed that every subbed was already reserved with towels! This went on until our penultimate day when the hotel finally enforced the rules and after several complaints. Bit pointless at the end of main season....... We witnessed several near fights over the sun beds. Certain nationalities I won’t name had no fear in physically removing women and children from their sun beds and try to lay claim. The hotel staff weren’t really interested which was bewildering. There was hardly any room around the pool and the hotel is far too big for the pool side space available. A shame as the pool itself is good. Yes, there is the beach but the kids prefer the slides, which was an attraction when booking. The slides are only open twice a day, 2 hours a time so heads up on that. Prepare to have kids and adults push in the queues and see the lifeguards shrug their shoulders allowing such behaviour on the slides too. The food was ok albeit bland and very, very repetitive. The only nice staff we found worked on the bars, the rest we found downbeat and having seen several managers style of management it’s perfectly understandable. I’ll leave that there...... We booked a family room which was very good. Ample space and cleaned daily although our bedding one day had blood stains on.....as did the net curtains in a bedroom. Enough said. The beach is worth a visit. We hired one of the huts one day for €50 and I’d recommend that. The sea isn’t clear so not worth bringing snorkel gear but is warm. In summary a very disappointing hotel and in no way a 4 star. I’m amazed people go back - guys, try elsewhere, trust me - there’s better out there! PS - before the standard hotel reply of “we have no record of incidents you mention”, they did as I had to call security twice about fights around the pool and made requests that rules on reserving sun beds should be enforced.