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Reviews
Tripadvisor Traveller RatingBased on 329 Reviews
Traveller ReviewsRanked #5 of 6 hotels in San Sebastian de los Reyes
Traveller Rating
Excellent
60
Very Good
89
Average
102
Poor
41
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
H3275ZRgregl said...
Substandard hotel for the price and the staff was not accommodating
Travelled on 07/2023
The hotel, at the price paid, was substandard. There was no refrigerator in the room and there were no ice machines in the hotel, requiring me to ask for ice at the front bar. When I did ask, I was only given about three cups of ice, and when I asked for more, I was told that there was a limited amount available and that was all I would get. There was only one roll of toilet paper in the bathroom and it was half gone...
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Richard J said...
noisy
Travelled on 04/2022
Noisy. We booked 2 nights, left after one night. Could literally hear the shower next door and people talking way too clearly. I could not sleep. If you can sleep through anything then it shod be no problem for you. Breakfast was typical with hard boiled eggs, etc. You have to pre book you breakfast time as they control entry. ...
michaelO732 said...
Great staff. Shame about the rooms.
Travelled on 08/2019
Checked in on a Thursday evening for one night before flying home. The staff were very welcoming and helpful and on entering our room we were pleasantly surprised at the size. Full double and a double sofa bed for our daughter. The only issue I had (and this is important for me) was the A/C. It would not go below 27c. The girl on reception thought this was cold enough but for a Brit this was baking temperature. I tho...
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JCANTraveller said...
Premium customer service
Travelled on 06/2019
I booked this hotel as part of a trans Europe holiday with my son. We missed our flight from Paris to Madrid due to awful traffic heading to CDG airport. I called the hotel at 7pm requesting a cancellation ( I had a cancellable booking, but the cancellation cutoff time is 4pm the day prior to expected arrival).
I spoke with Christina, a very courteous lady indeed. She got back to me at 11:30pm to say that after runn...
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133antonyq said...
NOT near the Airport!
Travelled on 01/2019
Do not be fooled, this hotel is no where near the airport.
On top of the booking fee you have to add 2 x 30 taxi fees to the airport, so count this into the cost.
The Hotel itself is not too bad, rooms were ok, cleanliness good.
A mention about the Staff, very very helpful and polite. The Staff are the best thing about the hotel, so to those Staff I say thank you.
We had booked a room for our return but inste...
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