Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1922 Reviews
Traveller ReviewsRanked #269 of 516 hotels in Madrid
Traveller Rating
Excellent
580
Very Good
740
Average
371
Poor
143
Terrible
88
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jessica M said...
Quality of the stay.
Travelled on 03/2024
The hotel staff was great! The hotel is located in a wonderful area close to all. The breakfast was good. Basically same breakfast every day. Not too kid friendly. Would suggest adding a waffle maker. The only thing I did not enjoy from our stay is that they control the A/C. It was still winter, temps were in the 40s F but they had the heaters on all day even when Temps were in the 50s. It felt like 90F. Their soluti...
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hardpack said...
Great location is about it
Travelled on 01/2024
I had a stay here for a couple of nights on a stopover in Madrid. The location for tourists is excellent. Could not be better for a short sightseeing break. I would rate this hotel as 3*. The breakfast offering was not impressive and the dining room was really crammed with people at breakfast. The lobby is small and there are only two lifts that are slow and are original in this old building. I found it often quicker...
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v_shavernev said...
Worst hotel experience
Travelled on 12/2023
It was totally the worst hotel experience in my life that was ruined my holidays.
First of all, I cant sleep there. First time it was because of the terrible smell of cigarettes coming from the room next to mine. My neighbor was obviously smoking but when I told about it on the reception desk they just send someone to the corridor to spread awful perfume and the did nothing about this smoker. On the other night th...
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Ronster94 said...
Incredibly bad smell (sewage) in the bathroom
Travelled on 11/2023
There is unfortunately a really bad smell of sewage in my bathroom which made the whole room smell and ruined my stay as I didnt want to spend in my room at all. (Room 419)
I reported it at reception after the first night and the smell was still there the second night.. Im only there for 3 nights so Ill have to grin and bare it tonight for my 3rd night.
Shame as its a great location but with this smell, I ca...
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Fija O said...
great stay
Travelled on 09/2023
very nice hotel in the center of madrid city.( between mcdonalds and Bershka store) all around the hotel are shopping stores, restaurants, metro. the whole Grad via street that never sleeps.
10 minuts away (walking) is the royal place, plaza mayor,...
staff is very nice and helpful...