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Reviews
Tripadvisor Traveller RatingBased on 564 Reviews
Traveller ReviewsRanked #268 of 516 hotels in Madrid
Traveller Rating
Excellent
122
Very Good
257
Average
116
Poor
46
Terrible
23
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Ken M said...
decent
Travelled on 10/2023
we were the only family staying, but the family room was clean, comfortable and the breakfast was decent. the parking isnt free, and the dinner is overpriced, but overall the hotel is easy to get to and comfortable. ...
MabdRosa said...
Nice hotel, loved the art!
Travelled on 09/2023
Nice hotel, good location, quite funky! Arte hotel..! Nice room.Nice furniture and nice art of the walls. Good check in process. Nice shower. Shame that there is no tea coffee making facilities in the room - wouldn't cost much to put a kettle in there! Close to Chamartin station and a short ride from the airport....
Tragicoptimsit said...
Terrible service, cheap quality
Travelled on 10/2023
After having reserved a room for one night, I called to have my stay lengthened to two nights. When I finally spoke to someone after calling three times, the employee told me there was no problem and that he would change the reservation. Upon arriving to the hotel, a different employee quite rudely told me that my reservation was for one night only. I politely asked her to add another night and she promptly refused, ...
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AndrewTGHill said...
Clean, comfortable and well located
Travelled on 12/2022
We stayed over Christmas 2022, using the hotel as a base to visit family who live nearby. We didnt spend much time in the hotel itself - though the bar/restaurant looked welcoming - but the room was exceptionally comfortable and the location perfect for us. Staff gave us a warm welcome....
jonfernandez8 said...
A mixed bag, some good some bad.
Travelled on 03/2023
There were some positives and some negatives to this hotel. Overall it would have been a relatively positive had the temperature issue highlighted not been so key.
Positives:
- Accomodating hotel staff
- Lovely little lobby and breakfast area
- Comfortable bed
- Great shower
Negatives:
- Room temperature excruciatingly hot with no adjustment as it's controlled centrally (by far the biggest issue)
- Thin walls
- Not ...
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