The Sun Siyam Iru Fushi Maldives

Booked and paid for in full in March 2020 for a visit in October 2020. Had to cancel and booked it under free cancellation policy. Cancelled 2 months before scheduled visit. Still no refund!!!! Customer service shocking accepting no responsibility saying they have no money left. Not helpful and still no confirmation of if and when we will get our money back.

Cancelled Booking - No refund (free cancellation) I booked in July for a stay in October with my family. The hotel claim to have a free cancellation policy up to 3 days before arrival. A smart idea in these crazy times; with all the ever changing air corridors. So, a deposit of $645 was taken from my credit card. Two weeks ago I realised it was not possible for us to make it over. No problems, I’ll just cancel the booking and get the refund issued. Here’s where the problems start.. Sun Siyam are now stating they wont refund my deposit until 2021! Nowhere in my booking terms and conditions does it state this. They are flat out deceiving guests and fraudulently withholding their funds. I have already found another tripadvisor review to the same tune. If you make it over to this island, then I’ve no doubt you’ll have a lovely time (part of the reason I booked) IF everything goes to plan. What I quickly discovered though is that they are barely contactable by email and you will NEVER get them over the phone. You will also receive emails from multiple email addresses (about 5) with all different people replying. Their customer service is shocking and they deflect any facts you throw at them by referring you to yet another email account. The way they’ve treated me (and others from what I’ve found) will only put people off from booking with them in the future. If they hadn’t cheated me out of $645 dollars then I would have actually rebooked with them in the future. Isn’t the point of a flexible cancellation policy, that when the client cancels, you refund them and then they have the confidence to rebook with you in the future??? Please fellow readers, be very very careful with this group of hotels. If you feel lucky that everything will go to plan then, by all means, take the risk. If however, you’re booking with the idea you have a flexible cancellation policy....then DON’T! Today I’ll be writing to the Maldives ministry of tourism. Sun Siyam’s deceitfulness is actually detrimental to Maldives tourism....a country that relies heavily on it. If you’re reading this sunsiyam, you’ve been given weeks to correct this and still no one has bothered to call me. I’d also like to add that I have been all over the Indian Ocean and the world. I am very accustomed to booking and staying in hotels. This is not a misread of any fine print. I have exercised cancellation policies many times, but this is the first time I’ve been duped by a major chain. I hope this helps a lot of people!

Thank you very much for everything, we really enjoyed our four honeymoon days with your excellent service and kind people working there. Nadia was our trip advisor, we would like to thank her for the nice experience and kind way she treated us😍😍😍😍