Shore Club South Beach

We booked a room and then changed our booking and paid more to get an ocean View upon arrival on day one we discovered the blinds and curtains would not open preventing us from seeing the view of the ocean. We immediately called only to find the phone not to be working we went to the front desk and were told it would be fixed immediately. the short version is after daily calls, daily visits to the concierge‘s, and repeated promises to get it fixed no action was taken. At the end of our stay, on day three of our four trip a manager offers us a new room. He instructed us via a phone call never meeting us in person he told us to repack and move all of our stuff to the new room. we asked him to move the curtain track from the new room and replace it with the track in our current room so we didn’t have to do all of that moving on our last day of vacation. the manager said it was too much work for them do and that we would have to do the work and that was the only solution. we never received an ocean view even though we upgraded and paid for an ocean view. The hotel never provided any attempted to provide 4 days with an ocean view or fulfill the terms of our agreement. That evening as we were changing we discovered what we believe to be a centipede in our bed we videotaped it and showed the maintenance worker the dead carcass he did not remove the sheets he left the room and said someone else will take care of it. we continued to prepare and get dressed for our evening out avoiding the bed as we did not know what other bugs could be living in there and the remaining carcass. when we return for our last sleep it was impossible to get rest, we could not go to sleep and we were ultimately late for our plane this was not due to heavy drinking as every bar and hotel was not serving alcohol due to the COVID-19 outbreak. we made every attempt to make this stay pleasing and to work with the hotel to get us our Oceanview. We have tried to work management and can't believe it took 3 days to say no

hi all just had four days in this hotel the staff were great, the hotel i am sorry to say needs a bit of love. Miami loads of things to do and some great places to eat shopping malls to die for. night life terry good.