Soho Grand Hotel

We recently had our wedding in NYC during the height of covid. The event was incredibly special and so much of it is thanks to the staff and accommodations at the SoHo grand. We were very fortunate to work with Kelley who connected us with Murat who simply went above and beyond for us. The hotel was spotless and they did everything to keep is clean and safe. We stayed in the North suite and anyone would be lucky to stay in such a 5-star room.

So, oddly enough - I chose this hotel based on a variety of factors, including price, and other reviews. I had it down to three or four, but I knocked my number one out for price (which with hidden fees - this would have been the same) and I took out another because there were repeated problems with billing. Well, that should have also been a non-issue, because after trying to resolve the minibar problem with the Soho Grand, I tell you - I passed on the $8.50 Snickers candy bar, but got charged for it - or heaven knows what, anyway. Plus, the amenity fee of around $40 per night that gets tacked on, at - wait for it - check-out. So, add $50 to your room charge in your head when you book here, per night. The room was fine. It was comfortable enough. I tried calling the front desk and the concierge desk in the morning without answer for a long time. No one was near the ground floor at check-in. The front desk staff was average and slightly confrontational, long before she got to me and my amenity fee problem, because lots of people had problems and solutions seemed difficult. I won't stay here again. I was ready to like, heck - love it, but the aftertaste of trying to sort this out - it's not good. I read another review that said that they were surprised after several nights with several rooms with $700 of amenity fees (in a pandemic, when you can't enjoy half the hotel, anyway) - I bet that was delightful and I saw I'm not the first person to get charged for the minibar without any resolution. So, instead of enjoying whatever it was that I was supposed to have enjoyed from the minibar, I'll share that you might have billing problems - you might like this hotel, but - I've stayed at quite a few hotels in New York over the past month, I've been in NY for a few months this summer for business - this is the only one getting a bad review. You can do a lot better for quite a bit less. I promise. I recommend choosing your runner-up.