ABOUT THE HOTEL
- Official Rating
- Free Wi-Fi
- Rooms: 188
Things you'll love
- Transfers included
- Close to Times Square
- Suites with kitchens
- 24-hour shop
- In Times Square
- Close to major attractions
- Next to Empire State Building
- View Location
FOOD & DRINK
- Evening Meal
A Fabulous Stay Cut Short...
19 Mar , 2020 kawh
We were staying here when Broadway went dark... afraid we would be asked to shelter in place there, we cut the trip short. However, this would have been a pretty good place to shelter... a view, a window that opens for fresh air, a kitchen, comfy bed with a nice big recliner chair. The staff here was limited in numbers, but perfectly nice. In particular, I want to thank Kishanna, who was very polite and straight-forward with me as I worriedly checked out last minute. We were on the 30 floor (paid extra for a view room) and loved our view of the Hudson Yards Observation Deck. The sheets and pillows were great quality. There aren't many rooms on each floor, so it was quiet from the hallways. The bathroom is small but serviceable with high quality towels, and plenty of them. I will say, as this virus thing got more and more looming, it was fantastic to have a kitchen. A few times, I bought food, then cooked it again to make sure it was safe. Our room included breakfast which was delivered by Butler. The menu was small, but delicious. Again, I would re-cook the deliveries and it worked out great. They always delivered VERY quickly after my online order (20 minutes... crazy fast) and included all the possible extras (butter, jam, sugar, etc) I could have possibly needed. (picture included here) One thing that did bother me was that the front desk didn't seem to know what corporate had booked with me. I booked through their own website... several things were promised. 2 waters a day, a snack from their pantry each day, etc. The desk was SUPER nice about accommodating me on my word, but never had any kind of record stating that these were included. So each day, I felt like I had to go begging for these items. This aside, I had a great stay at the Candlewood. I was able to walk to all the theaters and restaurants and felt safe going home at night. I'm only sorry the trip had to be cut short!
12 Mar , 2020 Departure145152
Got in our room, it looked ok, we were very tired from a day exploring New York , candle wood is in a great location. My husband showered, I feel asleep. The morning I opened the bed stand drawer, there was a half eaten Nutella container in there. 😬. I went into the bathroom and saw the bath mat that had dirty shoe prints on it, my husband said it was like that when he took it off the bath tub. 😳 Gross. I took it down to reception and they said they’d take care of it. We left early that day for the whole day til dark. When we got back there was a new bath matThen I noticed the toilet had like black mold stain in it. I took a wad of toilet paper and wiped it and it came off. That toilet hadn’t been cleaned in awhile, so gross. I don’t have proof but I’m really wondering if we were the only ones in that bed !! They promised to refund us a night for the abysmal cleanliness of the room, that was Sept 2019, now it’s March 2020 and still no refund. I think I’ve given enough time to make it right with what they promised. Since we’ve received nothing it was time to make others aware of the cleanliness of this place. Erika Fais, Assistant General Manager has not followed through on what she said she would do.
Great Location ,Great staff
06 Mar , 2020 Mario R, 60763
Checked in hassle free with the help of Aman . Since I am a Premier Member I was upgraded without asking ! Room is spotless and conveniently located in Midtown .Many restaurants to choose from high end to take out ! Walking distance to Pennsylvania station and subways . Walking distance highlander, Time Square, Madison Square and Javits Center to name a few ! Definitely will return
27 Feb , 2020 1Michaelaa1
When we checked in we were told they needed a card in case of damages. We then were charged $130! And then the next day we’re charged $50 without asking for our card again! We were told we would get all of that refunded by one person and then by another person were told we were only getting $50 refunded. Firstly, we were not given a receipt because we were told the printer was broken. Secondly, why do different members tell you different things!? Thirdly, why were we charged large amounts without being told they were taking money out our account? Lastly, we checked out almost 3 weeks ago and have still NOT received a refund and no one is replying to our emails! Absolutely appalling service. I do not recommend.
Great Location and great desk staff
18 Feb , 2020 Kristy C
Great location close to everything. About a 5 minute walk from Times Square and Madison Square Garden. Lots of restaurants nearby. Room had a kitchenette with full refrigerator/freezer, microwave, cooktop, dishwasher and cooking utensils. Great for bring back leftovers! Every staff person was friendly and helpful and greeted us each time we came back in. Currently being renovated so there was a little noise occasionally at night but not enough to be really disturbing. We decided at the last minute to stay an additional night and they were able to accommodate us. Woulld definitely stay again.
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The Candlewood Suites New York City Times Square https://content.tui.co.uk/adamtui/2016_11/9_9/932f600c-22b1-43c8-a2df-a6b900a3038b/USA_NYC_4601WebOriginalCompressed.jpg?i10c=img.resize(width:658);img.crop(width:658%2Cheight:370)
Stay at the The Candlewood Suites New York City Times Square on your holiday. With a First Choice holiday we do all the hard work so you don't have to. Book today.Transfers included Close to Times Square Suites with kitchens 24-hour shop View Map
Map Position: 40.7563122, -73.9929689
Star Rating: 3
TripAdvisor Traveller Rating: 3 /5 based on 2068 customer reviews