ABOUT THE HOTEL
- Official Rating
- Free Wi-Fi
- Rooms: 188
Things you'll love
- Transfers included
- Close to Times Square
- Suites with kitchens
- 24-hour shop
- In Times Square
- Close to major attractions
- Next to Empire State Building
- View Location
FOOD & DRINK
- Evening Meal
18 Jan , 2020 K5711MGdavidl
Unfortunately my recent stay has been a terrible experience. The staff were not helpful and the toilet would not flush. The room cards stopped working and we had to get new ones twice. The bathroom next to the gym was out of service and one of the only two elevators was unavailable due to maintenance for the majority of the time. As an IHG Spire Elite member, I received no recognition and my request for late check out was denied. When we checked out, the staff were chatting to each other and gave me a hard “can I help you” in a tone as if we interrupted her. To wrap it up, it took 15 minutes to get our luggage as the taxi waited outside in the snow. The receptionist stood there taking no responsibilities because “it’s not her job”. We appreciate it’s been busy for you. Clearly you don’t need my business and I won’t be coming back.
Great location, excellent staff
07 Jan , 2020 davef12019, 186378
Stayed just before Christmas, a great time of year to visit. The hotel is in a great location for Times Square and all the central locations, the staff were all extremely helpful, friendly and knowledgeable. Our room was clean, well equipped and comfortable with a full kitchen and plenty of space. All in all a great base to explore New York from
01 Jan , 2020 Dajubrzojoma, 2061385
We stayed here for 3 nights. Room clean and comfortable. Bathroom clean. Nice towels. Pillows not so comfortable so bring your own if that’s important. We could hear the lift in our room but I didn’t find it a problem. Gym good. Staff were efficient and friendly. The location is outstanding. Especially for the price.
Second Visit to Candlewood Suites - Time Square- It is my favorite.
19 Dec , 2019 Lifetraveler1, 60898
I left a slightly longer version of this review on Yelp as well. Because I really like this hotel. This is my 2nd time staying at the Candlewood Suites- Near Times Square this year. Before these two visits to Candlewood Suites, I stayed at the Row Hotel, nearby and the experience was much more frustrating and intense, when I stayed there. Location- The Candlewood Suites is perfectly located to provide easy walking access to Times Square. You can also walk to the Rockefeller Center to the east and the Hampton Yards to the west. Transportation- There are multiple subway entrances within two blocks of this hotel. Time Square station and Penn Central station have lots of subway routes going through them. Food- There's a ton of places near Times Square, but they are expensive. So I stuck to restaurants that were closer to the hotel, like Tick Tock Diner Cafe, for breakfast, which was only about $12. Oh yes, Tock Tock actually had 'grits'. Whoa. Also there is an Indian Food restaurant, next to the Chipotle places, just around the corner. Within a few blocks you would also see Five Guys Burgers as well as McDonalds. Room- Let me tell you this room was small! BUT, it felt bigger than the super tiny room, I had at the Row Hotel, when I stayed there. Also Candlewood Suites room, was definitely more modern in its decor. You get a two burner stove, microwaves, refrigerator, as well as a security safe in your room. Bed- The bed was quite fine, I had no problems, sleeping. WELL, there was one issue, the heater/ac unit in my room on the 17th floor was very loud. But since I did not encounter that issue on the my previous stay, I just assumed it was that specific unit. As I cut off the unit, when I went to sleep, it didn't impact me much. Quiet- The Candlewood Suites, actually shares this building with two others hotels, they look like three slices of tall bacon, next to each other, from the outside. Yet, I never heard a drop of noise from my neighbors, on the 17th floor. My room was closest to the elevator and I still did not hear any significant noise. Staff- The first impression improvement of the staff this time, was quite noticeable. On my first visit, to this hotel, when arriving early and asking if there was a chance of getting a room assigned. The front desk lady (with glasses) would just repeat that "check-in time was 3pm". She made no efforts beyond that. This time when I checked in, I had DENNIS. He greeted me and each customer walking in behind me with a smile and a nice personality. When I asked for an early room, he started to say the, "normally 3pm is usually the check-in time", but simultaneously jumped onto the computer to see if he could find me something. Sure enough, a room was just shown cleaned and checked. So I was actually able to get in my room by 11am, and take a quick nap, to compensate for getting up for an early flight. I was real happy! Each time I came through the lobby, he had that energetic, really helping a customer out type personality. I was impressed. This is the type of person you want in a hospitality business. Value- One of the trends in New York and other cities, is that hotels have started charging 'resort fees'. In some cities they tell you about the fee upfront. That's bad enough. But in NY another hotel, didn't tell us about the 'fee' until we were checking out. I will never deal with that type of hotel again. Candlewood Suites, doesn't have any 'crazy' fees. The price is the price, plus taxes. Location, foods nearby, good bed, subways close by, and Dennis. Excellent.
18 Dec , 2019 Ukgirl90
I stayed here at the beginning of December and can't recommend this hotel enough, great customer service, friendly and welcoming. We stayed in a suite which was great loved the kitchen. Everything was immaculate. Great price, great location. Thanks candlewood for making our trip to New York even better.
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The Candlewood Suites New York City Times Square https://content.tui.co.uk/adamtui/2016_11/9_9/932f600c-22b1-43c8-a2df-a6b900a3038b/USA_NYC_4601WebOriginalCompressed.jpg?i10c=img.resize(width:658);img.crop(width:658%2Cheight:370)
Stay at the The Candlewood Suites New York City Times Square on your holiday. With a First Choice holiday we do all the hard work so you don't have to. Book today.Transfers included Close to Times Square Suites with kitchens 24-hour shop View Map
Map Position: 40.7563122, -73.9929689
Star Rating: 3
TripAdvisor Traveller Rating: 3 /5 based on 2061 customer reviews