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    Iberostar Creta Marine

    PPPPP Plus

    InPanormo, Rethymnon Area, Greece

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1901 reviews

    ABOUT THE HOTEL

    • Official Rating: 4 Plus
    • Free Wi-Fi

    Mixing traditional Greek good looks with a beachfront spot, the Iberostar Creta Marine serves up the must-haves for an island retreat.

    Things come in threes at the Iberostar Creta Marine – starting with its trio of private sand-and-shingle coves. It’s also got three outdoor pools, including a mammoth main one.

    Rooms at the hotel are arranged village-style, so they sit in pretty whitewashed bungalows joined by cobbled paths. And it’s just a 5-minute drive from Panormo fishing village.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 361
    • Lifts: 4
    • Buildings: 26
    • Floors: 4

    Things you'll love

    • On the beach
    • Huge main pool
    • Cretan à la carte

    Location

    • 3.3km to Panormo village with restaurant and bar
    • 400m to nearest mini-market
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times - including coffee and cake.

    Facilities

    View all facilities
      accommodationData.facilities
    • Helios outdoor pool

      The main saltwater pool with lively activities, plenty of sunbeds and pool towels.

    • Buffet restaurant

      The main buffet restaurant is air-conditioned throughout and strictly no smoking. Just to let you know, no flip-flops or sleeveless shirts are allowed for dinner and the men are asked to wear full-length trousers.

    • Helios pool bar

      Helios bar is in the main pool offering cold snacks, drinks and ice-cream.

    Rooms

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    • Bungalow with Garden View and Balcony or Terrace

      These bungalows are designed with a light and bright scheme. You’ll have a twin bedroom and 1 extra bed. There’s a balcony or terrace overlooking the garden for that bit of space outside. And air-conditioning is available from May to October.

    • Bungalow with Sea View and Balcony or Terrace

      These bungalows are designed with all your holiday needs in mind. There’s a twin bedroom and 1 extra bed. You’ll have a balcony or terrace overlooking the sea. And air-conditioning is available from May to October.

    Good experience
    07 Oct , 2020 chimma, 652380
    On arrival there was a problem with our booking( they had overbooked) and we were asked to move to their sister Hotel next door with an upgrade to all inclusive. After looking at the other hotel we refused as it was not at all what we were looking for. Neither my friend or I drink alcohol and we wanted a quiet, relaxing break not a party holiday. Reception handle this very well and found us an alternative room which were delighted with. It’s a beautiful hotel. Very clean. Great staff. Excellent food and lovely quiet location. Certainly not the place you’d choose for a lively holiday but that made it even better for us. As a woman who likes to travel alone I wouldn’t hesitate to return to this hotel. Even in these difficult times their attention to detail is faultless.
    Last Minute Booking
    24 Sep , 2020 KirstyFPopsicle, 186411
    We booked all inclusive into this hotel for our anniversary after several other holidays being cancelled. The hotel are doing the best they can to accommodate the current climate and expected things to be different for all inclusive - any one who is expecting the same kind of holiday before the pandemic shouldn't really go away this year unless they cannot cancel. The food was varied and tasty, was served to you by staff who are clearly getting used to the new world too and can never please everyone, I heard people asking for more and for less when being served, they couldn't really win but did try there best. There was lost of variation with the exception of breakfast which seemed the same every day, this is normal for 4 star all inclusive in my experience. The main bar was nice and drinks/cocktails were lovely. If you were lucky enough to be served by Nikos, you did well as he was super attentive and by mid week, new your drink order before you had sat down. The entertainment during the day was again standard for this kind of hotel with lots to do, if you wanted to and you weren't pestered by the lovely animation team who just said no problem if you said no but said hi every day! Evening entertainment was really hit and miss but again,if they only have one bar open, they are trying to please the masses - from a poor sax player to a great DJ who seemed to get everyone going but appreciate not everyone wants that every night. There was also another couple of duos who tried to accommodate all. The rooms were good - but don't let your bathwater run away too fast or you will have a flood as the pipes just didn't like it and we took that on board the first day and had no issues after that. The air con was simply amazing and stayed on while you were out so coming in from the blistering heat was lovely. My only criticism really is that on check in we were told that we would likely to be able to pay to keep our room on as it was check out at 11am and we have a 5pm pick up. We were told to ask the day before, we did and was told to call reception the next morning, we did and was told to call back after 1pm, so went for lunch then went to reception to be told no, no one could as they had a large party coming in - I accept the covid rules and that they have to leave the rooms empty for a set amount of time, however, feel they must have known this when we first asked the day before check out. No available shower room due to the pandemic so had to sit around in the shade to try to keep cool or inside the lobby with a mask on which was obviously a bit uncomfortable. All in all a good holiday that met our expectations in the current climate and if it wasn't for the two hour transfer, in normal circumstances with all facilities open, I would go back.
    Disappointing
    22 Sep , 2020 Danielle C
    Travelled here with my friend for a 5 day trip, the hotel and grounds were immaculate. However, a lot of the staff were unhelpful and rude. We were told very little when we checked in and spent most of our time trying to find where things were. The hotel had no atmosphere, I’d go so far to say it was soulless. How people get their money’s worth from the all inclusive is beyond me! We struggled to work out the booking system to find bars to get a drink in and drinks were local, warm and flat. The food was repetitive and at times a guessing game - we often had no idea what things were and it certainly wasn’t enjoyable. Trying to get cutlery and condiments was a task. We ate out every night - which was infuriating when we had paid for all inclusive but we truly couldn’t stomach the food and the service. We are not fussy eaters. We did not feel welcome! Trying to get a Sunbed was impossible, germans were getting up from 5am to put towels out. We complained about this but guest relations said they couldn’t touch the towels on sunbeds that were not getting use due to covid. We questioned why they don’t stop people before they put them down before an appropriate time. They also said they could only fit so many sunbeds due to social distancing but why not put some on grassed areas? I would not recommend this hotel and it’s a shame as it is beautiful.
    Iberostar Cretin & nightMare
    21 Sep , 2020 briced949
    first of all, i should start this rewied by saying if you have under 40 years old with no kids you should choice an other hotel. we had an half-pension package, and a sea view bungalow. half-pension : the food is average, if you like chicken and porc you will enjoy if not you will have almost not a choice poor in seafood. also if you choose half-pension you should notice that each drink will be paid.Also be careful cause covid an application was created (created by an child of 5 years) for books each meal of the day it was really painful to try to book,but i have never succeeded to book a place.In the restaurant you cannot serve you, you should ask to waiter to serve you and they are strange when he serve you, all the time you should ask more. bungalow: sea view is lovely but partially blocked by the roof of the bungalow in front. the room is basic but very large and spacious. but no kettle, nothing in the mini fridge and worst we get just one bottle of water. Maybe cause covid a lot of thing was removed but i think they must be prepared something for inform the client but nothing was be prepared. the bedding was awfull almost i have a bad night. hotel setting: the hotel is far from everything if you wanna outside for shop or other things like that you should take a bus, the hotel have two coves (man made) but most of the time the flag is between yellow and red and also some king of fish named sar try to bit you if you not move in the sea. they are no DAB in the hotel you have only two choice one in the right 300 meters and the seconds 400-500 meters almost everything will be paid by cash like ticket bus or other things. sun loungers: if you wanna enjoy to have a sun loungers you should be prepared to get up very early cause they are not enough sun loungers in area of the hotel and the staff doesn't' provide more. Staff: the reception are extremely slow and seems to want to listen. you have impression that seemed doing 10 things at time but nothings. they are also polite like the prison door and consigne everything in book ( we are in 2020 stop book ). be careful we don't have any kind off proof but one people of the staff try to rob our phone. for the 4 stars is not correcte at all, i'm sure that they will answering by is covid, but comme on 4 stars i expected better and i was so disappointed, it was my worst holidays ever.
    Better than 10 years ago ? I think so.
    18 Sep , 2020 Marcel Lucian P, 298474
    well first time I visit Creta and stay at Iberostar Creta Marine in same period - about first part of September about 10 years ago. Now we looked for a safe place, not crowded ,with green and large spaces and this is why we came back. It was a perfect choice, last time we stay in a sea view bungalow, now we have advantage of a front sea view. Inside rooms were identical, but most surprising it looks as we come back after 2-3 years not 10. In these times not so many people were accommodated and for these I felt comfortable everywhere - on the beach, walking and so on. Restaurant is a raffinate than 10 years ago - demi pension , drinks are available based on QR code menu with no references, so wines served at glass (white, red) are not an option in my opinion (but I drink Klados - Panormos wine - buy from a shop around which was at same level of price but tasteful and delicious). Well personnel is generally very polite and helpful, and I must specially appreciate their contribution and also of our roomkeeper. In few mornings orange juice was cold with pulp and excellent other few times completed with water (undrinkable). Panormo is a hit in the mid of the day just few people on the streets and at the taverns, but the hidden gem of the resort is the north beach outside resort when in evening sunset is magnificent (just 1.2 km north from pools). Also appreciate the little beach just in front of bungalow fully enjoy sun and water especially. Not other exploring activities which we already done in previous trip such safari trip, Santorini or seeing coast including Rethymno because of Covid spreading. Clean and safe could be a nice place of relaxing resort in these times. Thanks again.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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