Nefeli Hotel

Firstly they tried to "upgrade" us to a slummy apartment-we were dragging our suitcases from one room to another. The room was horrible, old and only a downgrade from what we had paid. They only cater for german guests- not one channel in english or greek to watch- thought its ok, we have wifi- another failure -didnt work in the rooms at all, so once in your room nothing to do. The staff were rude and obnoxious lying through their teeth. Wanted to leave and they wanted a cancellation fee- I said you are not catering to our needs and feel unwelcome. they took so long to reply that there was nowhere else to stay and we were stuck there. We git sick from air conditioning too. We came to platanes for sentimental reasons being my dads hometown but this hotel left a very bitter taste. I would not recommend it to anyone. They are liars and cheats trying to swindle people. To top it off you can only change pool towels every 2 days after paying a deposit for them. Room does not get serviced on sundays as they do not want to pay staff penalty rates. Thisis not even 2 star service!

Very good hotel near the beach. New renovation rooms, well furnished and clean. The food was amazing - we had breakfast and dinner. There is a lot of parking space behind the hotel. The animation is good. There is a supermarket next to the hotel if you need something to buy.

If you'd rather avoid vast, bustling hotel complexes then Nefeli is perfect for you. The layout is similar to a Cretian village, creating a private and personal feel. On arrival we were given the opportunity to view two rooms with the possibility of upgrading to a superior room for forty euros each. We took this option simply because the superior room had more modern facilities and the decor was more to our taste. All of the staff at Nefeli will go out of the their way to assist you and greet you with a friendly smile. We would particularly like to thank the reception staff for giving us helpful information on travelling into Rethymnon and making us feel so welcome and valued. On check out we were given a beautiful fridge magnet and box of soaps as momentos of our stay. The food and cocktails at Nefeli are beautiful, there is clear attention to detail and flavour and we enjoyed making our way through the cocktail menu! We'd particularly like to give a mention to Niki, a key member of the bar staff. Even though she was extremely busy, at times the only waitress taking orders, she always had time for a chat with us and would advise us on the best cocktails to order. Niki, we'll miss you! x Overall, we cannot recommend Nefeli enough. The only issues as such were the size of the pool and the amount of sunbeds, though this was not a problem as the beach was only a short walk away, as was Baja Beach Club. We'd certainly like to return to Nefeli one day. Amy and Kev, Middlesbrough, UK.