Palmaia - House of AiA

What an amazing resort. Absolutely first class service from the staff to the gourmet dining we loved everything about this resort. The suites are beautifully designed and extremely spacious. From the moment you arrive you are assigned a personal butler to assist with anything you need. Our butler was Edgardo and he was absolutely exceptional. He went out of his way to make our stay really special. The staff here makes certain you don’t lift a finger for one thing. Cynthia in Su Casa was amazing every morning for breakfast as well as Jose who is an assistant waiter in the evening restaurants. All of the staff really go out of their way to make you feel special. During the day on the beach the food and waiter service is also amazing. Fernando and Jamie both took incredible care of us each day on the beach. We all received spa treatments which were also amazing. From the jungle views to the great service we received from receptionist Ragl (?) and therapist David we were so impressed. My daughter also had her nails done and was very happy and pampered. The food alone here deserves its own review. Both the plant based menu as well as full menu the food was outstanding!!! I have never experienced an all inclusive like this one and we have been to several but none can compare. I also really enjoyed Yoga classes every morning here each were different and all instructors were exceptional. Can not wait to return to this piece of heaven !!!

I found out about this resort from reading an article in the NY Times and it seemed amazing. We were not let down! The resort itself is beautiful, situated on a long stretch of white sand natural beach. We were upgraded to a swim out suite. It was new, very clean and comfortable. I love that they give you a reusable water bottle when checking in to use throughout the stay, so no plastic water bottle waste!! I cannot say enough good things about the food at this resort. All the resaturants feature plant based menus and every single meal we had was absolutely delicious. My husband is not a vegetarian and was amazed at how tasty everything was. The Food and Beverage Manager, Ulisses (sorry for the spelling), was so extremely gracious and went out of his way to make sure we had incredible new things to taste at many meals. Chef Maurizio, is a magician. He even makes the bread with home made vegan butter. Every single waiter, waitress, bartender and worker that we came in contact with was friendly, professional and couldn't seem to do enough for us, all with a smile on their face. Javier, the Hotel Manager, personally welcomed us and checked in throughout the stay to make sure that we didn't need anything and our stay was going well. The spa was not like the typical resort spa and didn't have a steam room and the usual amenities but, I had a great massage in a room with an amazing jungle view. There are daily yoga and meditaion classes that I didn't get to try but, will next time for sure. The resort was not at all crowded, I'm sure it is because it is very new, and I'm secretly hoping that the word doesn't get out. We are already trying to figure out when we can go back with the family. There is a larger resort next door that has water slides and other amenities that you can use when staying at Palmaia. They also provide transfers to and from the airport in an SUV. The usual place we stay charges over $200 for that!! Can't wait to go back.

We have enjoyed many vacations over the years and this has been one that we continuously rave about to friends, coworkers, family and any one who will listen. Palmaia is truly a once in a lifetime experience for the fortunate who discover Palmaia. We will experience this pampering, beauty and magic again! The Palmaia facility was majestic from the time we exited our private shuttle and were greeted by our Nomadic Guides, Edgardo and Larissa. In retrospect, the staff were very welcoming and helpful before we arrived. I had several specific request for our room before we arrived. Each request was happily welcomed, met and exceeded by the staff. Palmaia’s philosophy is different than our normal life style of the rush of a busy life. We stumbled across Palmaia as we were looking for a quick 5 night getaway on short notice. Our Palmaia vacation has been our best vacation decision ever. We have a new bar for an incredible level of service with culinary delights beyond any other experience for every meal. The staff was very respectful of our our desires for service vs. our desires for privacy. The mixologist, Jesus, (no bartenders) has a passion for serving the most wonderful drinks for each and any occasion. The evening meals offered 5 star dining beyond belief of any we have previously enjoyed. Ulysis greeted us and assured that every meal was exactly as desired. He always spoiled us with treats for each meal. We experienced phenomenal couples massages and facials from the spa. The spa facility offers separate spa bungalows for each treatment, couples or singles. We were initiated with a walk to a cenote where we were treated to an initial relaxing foot massage. We were then escorted to our Bungalow for our couples massage. Our spa experience was wonderful from the time we were greeted and guided through all of the choices. We could expand endlessly with positive verbal accolades for Palmaia’s facility, staff, dining and service! Many others helped to make our vacation perfect. Here are a few others who we found to be so very helpful. We’ve named a few others simply to express our gratitude to all! Cynthia Emanual Victor Bill and Chris