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    Palmaia – House of AiA

    PPPPP Plus

    InPlayacar, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 105 reviews

    ABOUT THE HOTEL

    • Official Rating: 4.5 Star
    • Free Wi-Fi

    Chic is the buzzword at the Palmaia – House of AiA. It's crowning glories include a deep-blue infinity pool and a spa with a Mexican jungle theme.

    This place cut the ribbon in spring 2019, so expect squeaky-clean suites, a lagoon-like pool, and a bunch of fresh-out-of-the-wrapper à la carte restaurants.

    A sweep of milk-white sand is a hop, skip and a jump from the pool area. And the quirky bars and shops in the glamourous town of Playa del Carmen are only a two-minute mosey away.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    Just so you know, this place used to be known as Palmaia Riviera Maya.

    • Rooms: 314
    • Lifts: none
    • Buildings: 7
    • Floors: 4

    Things you'll love

    • Private beach area
    • Jungle-themed spa
    • Poolside waiter service

    Location

    • On the beach
    • 3km from Playa del Carmen town centre and 5th Avenue with its shops, bars and restaurants
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Infinity pool

      The main attraction is the enormous beachfront infinity pool. You'll be greeted with views of the Caribbean and refreshing drinks delivered straight to your sunlounger.

    • Private beach

      Make a beeline for the 700m long beach.

    • Gourmex Mexican restaurant

      Open for breakfast, lunch and dinner, the menu at this à la carte restaurant lists some authentic Mexican dishes.

    Rooms

    View all rooms
    • Oceanfront Family Suite with Balcony or Terrace

      These oceanfront family suites sleep up to three with a queen-size bed and a sofa-bed. They're kitted out with free Wi-Fi, a 50-inch flatscreen TV, bluetooth music player, a safe, coffee machine, a minibar, bathrobes and slippers, an iron, ironing board and a hairdryer.

    • Oceanfront Family Suite with Balcony or Terrace

      These oceanfront family suites sleep up to five with a king-size bed, bunkbed and a trundle bed. They're kitted out with free Wi-Fi, a 50-inch flatscreen TV, bluetooth music player, a safe, coffee machine, a minibar, bathrobes and slippers, an iron, ironing board and a hairdryer.

    The BEST place for WFH and some relaxation
    16 Sep , 2020 Patrick G, 60827
    We spent over a week at Palmaia and we were so impressed! We took full advantage of all the classes: meditation; yoga; mind control; breath work; and sound healing (AMAZING - don't forget to book it). We also met with the Balder, the Shaman, for astrology readings on the first day, which were both very accurate. However, the best part was working with Balder throughout the week and he incorporated lessons from the reading into the various practices such as breath work and meditation. Sabine was also an AMAZING yoga instructor. The food was delicious. We enjoyed the vegan options but also would jump around and include various meat options that are always available. The evening meals were delicious and varied. Usually a 4-5 course tasting menu with drink pairings.
    Best one
    09 Sep , 2020 marcelotiscoski
    We had one of our best moments in family! I could say name of every person of hotel who took care wonderfully of us but to not forget of anyone, I stand my comments saying that hotel offers an amazing places to be, and people are more than friendly. Love is the word to keep naturally in here!
    An Amazing Experience
    09 Sep , 2020 TravelZZZAl0t, 60763
    I really enjoyed my stay at Palmaia-The House of AiA. From beginning to end, you can truly tell that the staff care about their guests. The hotel is clean and well kept and rooms are beautiful and are cleaned thoroughly every day. I loved all of the ammenties including free dessert surprises every night and organic locally sourced after sun gel and insect repellent. All of which smelled amazing. Since I traveled during COVID, the hotel did have extra precautions in place; including reducing hotel capacity, doing extra cleanings throughout the facility,ensuring that their staff all had masks and providing hand sanitizer at each dining area. Iran at the front desk was pleasant and amazing. Very kind and explained everything thoroughly so my friend and I understood all there was to do throughout the facility. The food and drinks were great but my favorite parts were the morning mediations and yoga sessions. All the staff were great but special acknowledgment to Andres who was so accommodating and even gave us parting gifts. He was sweet and kind and always available to answer questions. Cervantes was great as well, patient and attentive bartender/ server. If you are on the fence about staying here, let me be the 97th (lol) person to tell you, stay here!! It is worth every penny and you will not be disappointed. The only downside for me was that the beach water is extremely rough on that part of the beach and had a lot of seaweed, however that is not hotel related but worth mentioning. Your hotel stay also includes ammenties at the adjacent property Sandos Resort which is a little more lively and is great if you are interested in water sports.
    Phenomenal all around!
    09 Sep , 2020 MamaMarti2
    I cannot put into words how AMAZING this place is! I visited this incredible space with my honey and his parents for our 6 year anniversary and we were blown away. The energy of the space itself is warm and welcoming, and the staff are attentive and very friendly. The food was divine and they had a beautiful selection of organic food. The views were breathtaking! The music took you to another realm! I cannot get enough of this place and we will DEFINITELY be coming back yearly
    Truly a gem in Playa Del Carmen
    07 Sep , 2020 Alymndjoy
    At Palmaia as Andres would say “you are the boss”I came here with my friend to stay as a prelude to my birthday. From the first moments at check-in they made sure my stay was special. From the swim out suite room upgrade, to the way the catered to my every single request and need. They even surprised me with a birthday cake and song at our last dinner there. All the staff are warm, pleasant and welcoming. I can’t wait to go back. My friend already her stay from the way I’ve been raving about it. And the food...AMAZING! The grounds and decor are beautiful. Thank you Andres, Edgardo and everyone else for a beautiful stay!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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