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Reviews
Tripadvisor Traveller RatingBased on 3393 Reviews
Traveller ReviewsRanked #22 of 67 hotels in Reykjavik
Traveller Rating
Excellent
1818
Very Good
1152
Average
291
Poor
79
Terrible
53
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Michelle B said...
Racism at its finest...do not go here
Travelled on 08/2026
I am writing this review to publicly call out the discriminatory behavior I experienced at this establishment. The front desk staff on duty during my check-in demonstrated clear, targeted racism that made my stay incredibly uncomfortable.The receptionist Barbara treated me with a level of disrespect and hostility that stood in stark contrast to how they treated other guests. The interaction was not just poor customer...
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A Y said...
Wonderful first visit and hotel experience in Iceland!
Travelled on 07/2026
Huge family room with extremely comfortable beds, clean bathroom, and perfectly situatied to explore Reykjavik. Staff was very friendly and helpful!
In addition, we ate at the restaurant in the hotel after a day of tours, and found the burgers and fries to be excellent quality....
tamsie i said...
Two rude abusive men working at desk
Travelled on 07/2026
Connecting w a ship to see Greenland. Stayed 1 night before ship and extended stay at hotel after the ship for 3 nights.
Two men working at the hotel desk were extremely rude to me, a solo female. It was abuse . They only stopped threatening me w increased charges and telling me I was wrong, yelling,, when I raised my voice to fight back. Then, everyone in the lobby turned around and looked. They saw this tre...
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Gordon R said...
3 star hotel at a five star price
Travelled on 07/2026
An ordinary room, clean with everything working. Food and drink was okay, but very expensive, even for Iceland. This hotel is now the most expensive one I've ever stayed in. It was okay....
Papadoc529 said...
Very nice hotel and staff that is centrally located
Travelled on 07/2026
We arrived at the hotel shortly before noon after a transatlantic flight. There were plenty of staff at the desk to handle check ins and check outs. All of my information was correctly there from the prebooking and they had a room ready which they let us have although it was hours before the official check in time. The room and bed were spotlessly clean. The hotel is located only 3 blocks from the main shopping/t...
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