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    Iberostar Selection Paraiso Maya

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 6804 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This place really is the cat’s pyjamas when it comes to family holidays in Playa del Carmen – it’s striped with eight pools and a lazy river.

    The Iberostar Selection Paraiso Maya snuggles up to a tooth-white beach, where hammocks swing in an army of palm trees. A wave pool and a lazy river are tucked away in the already pool-studded hotel gardens.

    Get your chops around the seven restaurants – the choice of munch includes Mexican, American and Japanese. Elsewhere, sprogs get a jam-packed activity programme, while mums and dads can flake out in the spa*.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 434

    Things you'll love

    • Hammocks on the beach
    • Popular with families
    • Lazy river and wave pool

    Location

    • On the beach
    • Over the road from Iberostar Paraiso Golf Course
    • 1km to the Mayan Waterpark Complex
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet meals. Unlimited à la carte visits. 24-hour room service. Use of restaurants at Iberostar Paraiso del Mar, Iberostar Paraiso Beach and Iberostar Paraiso Lindo. Unlimited local and selected international alcoholic and non-alcoholic beverages. Minibar in room. Use of bars at Iberostar Paraiso del Mar, Iberostar Paraiso Beach and Iberostar Paraiso Lindo. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Lazy river

      Separate from the main pool. No age limit but parental discretion advised due to the current.

    • Splash park

      Suitable for kids up to the age of 12, although those under 6 should be accompanied by an adult. Towels and sunbeds are provided.

    • Star camp kids' club

      This kids' club is suitable for kids aged 4-12 years with a variety of activities like cooking classes, basketball, board games, table football, games consoles and a multi-adventure track.

    Rooms

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    • Junior Suite with Garden View, Balcony and Whirlpool Bath

      These junior suites come complete with a private balcony boasting a garden view. In-room features include free Wi-Fi, a flatscreen TV, a coffee machine, hairdryer, air-conditioning and ironing facilities. Other services include 24-hour room service* and a minibar that's stocked daily.

    Wonderfull vocation!
    16 Sep , 2020 386viktorijab
    Wendy Poot was the best Lovely and amazing concierge, love the resort best food amazing beach, wild animals we will come back soon tank you to all the people who work hard. The rooms are super clean and very big,
    Amazing Staff!
    16 Sep , 2020 melissahG1356OP
    We just returned from our much anticipated family trip (postponed multiple times this year) and it was am amazing vacation. COVID precautions - I really feel like the property and staff are doing so many things to be safe and keep the visitors feeling comfortable. There were hand sanitizer stations all over the property and and staff was hearing masks and face shields at all time. Customer Service - Top notch! to say that the staff at Paraiso Maya goes above and beyond is an understatement. Our concierge, Janire, took time our of her personal schedule (after hours) to help us and that meant the world to us. Long story short... we forgot our sons puddle jumper for the pool and Janire went to the local market to pick up a life jacket for us after she left work that day. Her generosity goes above anything I would have imagined - such a nice and caring person! Additionally, the Star Friends entertainment is AMAZING... Oscar, Humberto, Leslie and the rest of the team really went out of their way to bring some excitement and laughter to the day. They always remembered us and made us feel special. Our youngest enjoyed some of the Star Camp activities and we felt super safe letting him go off for a bit with the group - he actually cried when we told him it was time to leave the camp group. I only gave the trip a 4 star rating because I believe there is always room for improvement. This said, I would love to see the shop by the pool selling life jackets or the resort having some life jackets on hand that are able to be 'checked out' like the towels for use. Emergencies happen, a family might have an unexpected need and having an option on site would be great. The other item I would say could be improved is the room service menu - I completely understand Covid has meant things are a bit changed but i thought a few more kid friendly options or salads/fruits would have been nice - but very happen with the quality of the food we did have. This is not a complaint, merely a suggestion. We are repeat visitors to this hotel - we go there because we love it - and this trip just helped us love it more!
    Another amazing stay....
    16 Sep , 2020 Colleen B
    My husband and I, as well as another couple, just returned from an 8-night stay at Paraiso Maya.. We thoroughly enjoyed it. Everyone who works at the hotel should be commended for their dedication to offering exceptional service. Each and every one of them goes above and beyond to ensure that the guests are enjoying their stay. They all work so hard and their attention to detail did not go unnoticed. We were very impressed with the safety measures in place at the hotel due to the pandemic. Employees are constantly cleaning and sanitizing everything, and we were very happy to see that the breakfast buffet is set up so guests are not handling the food, but rather the employees are. Kudos to Iberostar! There are far too many employees to recognize individually as each one should be commended. We highly recommend Iberostar and we're looking forward to another trip!
    Jancy Minero
    15 Sep , 2020 119jancyc
    The hotel stay was very pleasant and comfortable, we stayed 5 nights. They are taking extra care of the people because of COVID. The staff was very polite and helpful, the location was very convenient for getting around. My son didn’t want to come back home because he enjoyed staying at the star camp, they have (baby sitter from 10-9) he stayed there for 2 whole days it’s amazing he didn’t wanted to stay with us, he woke every day asking for star camp. Mary, Sara and all the staff (I don’t know all the names) were amazing 10 star service. I definitely recommend this place. They have many activities for kids and whole family. My son wants to go back to celebrate his birthday. They have variety of food, steak house, Japanese, Italian, Mexican. Exceed my expectations.
    Nice stay
    13 Sep , 2020 petstylist, 56850
    Hotel is beautiful. The staff went above and beyond and were very friendly. Plenty of pool space. Very manicured landscape on this HUGE property and not much nature (animals) to look at but still very pretty. One downfall is that the beach isn’t right off the pool so you have to walk down a path to get to the beach and snack bar. Snack bar items were very limited. Beach is beautiful. The food was excellent!! Drinks were hit or miss. The main reason this resort is not getting 5 stars from me is because, We were continually harassed by the concierge about taking the 3 1/2 hour presentation to try and sell us a membership. They lied to us and said it was only an hour and a half but we spoke to other guest that said it was easily 3 1/2 to 4 hours. We had to avoid the main lobby to keep from being harassed and when they didn’t see us in the lobby they would call the room numerous times during our stay. I’m a huge fan of the Iberostar resorts and this was my first day at this particular one and was not my favorite.
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    View all  6804  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally