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    Hard Rock Hotel® at Universal Orlando

    PPPPP Plus

    InUniversal Orlando Resort, Orlando, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 11127 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You can live like a rock star at the Hard Rock Hotel® at Universal Orlando. It’s filled with memorabilia, and has an A-list pool and dining scene.

    This place earned a spot on a Condé Nast Gold List of the World’s Best Places To Stay. Looks-wise, it’s easy to see why. It’s palatial, with a guitar-themed fountain out front, and laid-back luxe décor indoors.

    One of the hotel’s big draws is its collection of rare rock memorabilia. Stroll through the grounds and you’ll encounter things like Elvis’ jumpsuit and Madonna’s dress from the Like A Prayer video.

    While you're away, you'll have access to our 24-hour digital service, and a rep will visit at least once.
    Hard Rock Hotel® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

    • Rooms: 650

    Things you'll love

    • Water taxi to theme parks
    • Huge landscaped pool
    • Free Universal Express Unlimited

    Location

    • Located just a short walk, complimentary water taxi or shuttle away from Universal Studios Florida, Universal’s Islands of Adventure, Universal's Volcano Bay and the Universal CityWalk entertainment complex
    • View Location
    SPECIAL OFFER

    Free Universal Express Unlimited

    You can skip the regular queues* all day in Universal Studios Florida and Universal’s Islands of Adventure. That means less time waiting for The Amazing Adventures of Spider-Man®, Despicable Me Minion Mayhem™ and The Wizarding World of Harry Potter™.

    *Requires theme park admission. Valid at Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal’s Volcano Bay water theme park or at Pteranodon Flyers™ at Universal’s Islands of Adventure. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

    Early Park Admission

    You'll have early admission* To the Wizarding World of Harry Potter™ and Universal’s Volcano Bay, which means more time to have fun an hour before the park opens.

    *Valid theme park admission required. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply. HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18).

    FOOD & DRINK

    Room Only

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

      

    Facilities

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      accommodationData.facilities
    • Pool

      The 12,000 square foot pool comes complete with a sand beach, waterslide and underwater music so you'll never miss a beat.

    • Palm restaurant*

      Open daily for dinner and offering meat and lobster dishes as well as traditional American and Italian specialities. This restaurant has a real New York feel with cartoon sketches of celebrities drawn on the walls. Reservations are recommended, and the restaurant does not allow beachwear or sleeveless shirts for gentleman.

    • Restaurant*

      Sample American cuisine in rock 'n' roll surroundings at The Kitchen restaurant. Rock star celebrities often perform cooking demonstrations of their favourite dishes at the Chef’s Table. To keep the children entertained there’s an area where they can chill and watch cartoons, and on designated nights they can enjoy their meal with some of their favourite Universal Orlando Resort theme park characters.

    Rooms

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    • Double Room with Garden View

      These double rooms have a garden view, Wi-Fi, a flatscreen TV, a mini-fridge, a safe, a coffee maker and an iHome docking station. Air-con is available from May to October. They sleep up to four with a pair of queen-size beds.

    • Double Room with Pool View and Water View

      These double rooms have a pool view, Wi-Fi, a flatscreen TV, a mini-fridge, a safe, a coffee maker and an iHome docking station. Air-con is available from May to October. They sleep up to four with a pair of queen-size beds.

    Worst Hotel experience ever!!
    31 Mar , 2020 OhioKellyTravels
    The staff was rude. They do not care about customer service or their guests. Hotel is run down. For how expensive this hotel is, I expected way better. 1st room had period blood on the toilet and floor of the bathroom!!! Not sure how you miss that one! We got in early, and they were supposed to call us when the room was ready. We went to the pool to wait. We were told there that the pool was temporarily closed, but only for a couple of hours. So we grabbed some chairs and laid down. After 2 hours, we inquired when the pool would open. They told us soon and to hold tight. We did, from 9 til 3:30. It never opened. They started to paint or seal the slide, and the spray came on our faces, lungs, and all over our drinks and food. So we moved seats. Went to go in the kiddie pool to cool off, and as we were walking up, the pH tested bad, and they shut it down for 2+ hours (told us it would be 30 mins). We finally had enough and went to the front desk to check on our room. We saw them handing keys out and checking guests in. Magically, they had not one, but two ready, even though they never called us, and gave people who checked in later their rooms. The first one had the blood, so we changed rooms, since it was not clean. Changing rooms was the only right thing they did. They definitely over promise and under deliver. We were told at 3:30 that they didn't care we were upset that the only sunny day we were there, the pool was closed, because we could have gone to another property to swim!!! Even though that is 3 boat rides and a 20+ min to get to, we would have gone, had they told us that at 9 or 11 or 1, when we continued to check on the status of the pool. They literally had a we don't care, it's not our problem, attitude. Went to have lunch and when we walked in, we were told they were closed and reopen in 30 minutes. Went back in 40, and were told they were closed for 30 minutes. They have no clue what is going on, and none of their staff is on the same page. They all have lackluster attitudes, and could care less if your stay is good or not. Do yourself a favor and go elsewhere for the money!!!!
    Super
    22 Mar , 2020 bandya12
    I can go to this hotel very good awesome I'm So good in this hotel my health is good I'm So go because I can eated Some food nice to me so I'm So exited of the week good nice what hotel Super thank you So much
    Exceptional customer Service!
    18 Mar , 2020 ALLLgetaway, 34545
    Hotel was very clean, fun, upscale and made visiting Universal so easy. We stopped by Cabanna Bay hotel and Hard Rock is much nicer. I wouldn’t stay at Cabanna Bay unless I had little kids. I had teenage boys with me and the Hard Rock was perfect. Loved being able to jump on the 5 min ferry to the parks and City Walk. The only negative I would say is the bathroom. We stayed in the oversized, two queen bed room with couch. The room was spacious but the bathroom was WAY too small and you literally have to turn sideways to get in & out of the bathroom! The staff did a great job cleaning the room and Sonya at the front desk went out of her way to accommodate us! Every staff member was helpful and gave excellent customer service, which makes or breaks an experience! We will definitely stay again!
    Horrible Experience
    17 Mar , 2020 katrinar284
    Upon arriving and declining valet parking we were instructed where to self park. Once we unloaded everything and started approaching the hotel we were confronted with a very long and daunting staircase we had to haul everything up. We were infuriated. Why couldn't the valet person have told us to unload our bags at the front before self parking? Our stay was downhill from there. Don't recommend at ALL!
    Great service, and the perfect hotel for Universal
    14 Mar , 2020 jessmiami3, 34438
    My daughter and I went to the Hard Rock for the weekend with a group of families. We were all very pleased with the hotel. The rooms are clean and spacious and have fun decor, and the restaurants at the hotel were perfect for our group. We really enjoyed The Kitchen. The pool is amazing too. And the rock memorabilia all over the hotel is really interesting. The fast passes alone pay for the room, so it really is a no-brainer to book here if you are coming to go to universal. It’s a 5 minute walk to the park and you skip all the lines. The concierge was exceptionally helpful booking group dinners for us, and all of the staff from the front desk to the valet and on were helpful and professional and really strived to make our stay comfortable and easy. Best of all, my daughter forgot her backpack and iPad in the room and when we called that night in a panic, housekeeping had turned it in, the security team had it located and safe, and they shipped it home to us without a fee in 2 days. Amazing!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally