TUI BLUE Atlantica Bay

Me and my mother came to the bay at the very start of the season, it was so lovely and peaceful, felt like we had the hotel to ourselves. Even during the time where the hotel wasn’t at full capacity the TUI team had lots of activities going on and were very friendly. We especially enjoyed the afternoon quiz and the guided walks. The evening entertainment was great too!! The hotel staff were lovely, even remembered what we liked to drink, it definitely felt like they went the extra mile to look after us. The food was lovely! Even during the first few days before the hotel started to get full the food was good, we were given a set menu which had a variety of choice on, it felt like you were being waited on hand and foot. Once more of the guests arrived the set menus stopped and we had the buffet which was great with loads of options! We were lucky enough to have a sea view which was lovely. The beach was just across the road, or via an underpass which gives you easy access to the beach. Unfortunately the beach bar wasn’t open because it was so early in the season (which it does state that online). Zac the lovely TUI rep, was amazing! Me and my mum would often get lost going on our excursions and Zac drew us maps and guided us through how to get to places. We would still get lost though. Ged was great he always made time to talk and check that we were having a good holiday. The TUI reps Sam, Paul and Robin were great too! So friendly full of knowledge when it comes to the guided walks and the quizzes. It was a lovely holiday and would be lovely to go back. Thank you so much to all the hotel staff and the TUI team for making it such an enjoyable holiday!!

We booked this hotel for our 38th wedding anniversary. 4.5 hour flight followed by a one hour transfer. We arrived at the hotel app 1900 hours. The staff were excellent and the process swift. Every thing was included safety deposit box. Hair dryer. Tea making facilities. Fridge plus contents. And a bottle of wine. The fridge filled daily water pip and beer. The coffee and tea tipped up also. Our room was in a corridor a few yards from reception. So close but no noise as there were doors in between. We faced the gardens. Room was double. Large double bed. TV. Separate toilet shower. Fresh laundry every day. Plenty of storage space Unfortunately when we arrived was the start of the corona outbreak. Staff at the hotel were great very courteous and polite and caring they helped book a meal in a separate restaurant which was more personal. The hotel is on a hill. So that's an issue if you can't walk well. Bus stop out side hotel E1.5 to town cente. Guided tours by reps every other day. All free. They had a great knowledge of the area. Very dedicated hard working team. As were the hotel staff. Shows on every night. Games throughout the day. Could not fault any one. The day we left the hotel was closed as was many others on the island. And two days after that the island was placed in a lockdown. All the staff were sent home for a few weeks. Right up to leaving they behaved very professional. The location was great. Subway and crossing to black beach area. Ideal for walking and running. Both ways.

We read all the reviews prior to booking and they sounded fantastic. So we booked without any hesitation. How wrong were we. We had a lot of maintenance problems but our biggest gripe was no door on bathroom, very degrading when coming out of showers etc. As for food it was very luke warm, never hot. One really bad example, we asked cleaner to put curtain hooks on curtains as they had a lot of hooks missing. Cleaner asked Supervisor to come to our room, number 428. She said the curtains were too be changed as they were dirty. We returned to the room in the afternoon and they had washed the curtains and nets and put them back ringing wet. Room stunk of damp, we then had to leave the room, for the rest of the afternoon, because of the damp smell. Outside the hotel and around the hotel including the beach was dirty and there nothing close by, restaurants were closed, and this was before the virus.