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Reviews
Tripadvisor Traveller RatingBased on 506 Reviews
Traveller ReviewsRanked #22 of 61 hotels in Biarritz
Traveller Rating
Excellent
199
Very Good
190
Average
59
Poor
39
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
chrislong07 said...
Brilliant service
Travelled on 11/2023
Great customer service at this hotel
Room was spot on
We had a few problems with our car and the staff were very helpful
Highly recommend and we will definitely be back next year
Close to the beach and restaurants and bars - lovely cocktail bar just next door...
StellaFrance said...
Art deco delight
Travelled on 10/2023
Spent 2 nights here for a short break, as we love Biarritz. It was our first visit to this hotel.
It is centrally situated, making it an ideal base for exploring the town.
We received a warm welcome at check-in and were delighted with our 3rd floor room. We booked a prestige room with a sea view, which was a good decision and well worth the money.
The room was spacious and comfortable. Very good bed and bedding. Th...
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Excursion47016234507 said...
Amazing people , location and hotel !
Travelled on 08/2023
Hotel is a perfect boutique hotel in a perfect location. Kept in fantastic condition. NESPRESSO machine was giving water instead of coffee and I let lovely person ( theyre ALL lovely so expect that as one of best things to happen on a trip ) and it was evening. Following afternoon come back to room and tthere is a new one there and they had filled it with water. I wasnt expecting that. I only asked if they can chec...
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TheShuffs said...
OK but..
Travelled on 07/2023
Good location.
Really poor check in experience - told room would be ready at 2pm but were sent away rather brusquely at 2pm with a we will call you when it is ready. That call was never made and we were left in reception waiting for over an hour without any acknowledgment.
The room itself was fine save for an impossible to understand a/c set up and paper cups rather than glasses in the bathroom and with the coffe...
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Platanissos said...
Outstanding hotel for its category.
Travelled on 05/2023
In its category, this is an outstanding hotel. What makes the difference is the brilliant staff who do whatever they can to ensure that the guests have a great stay. My congratulations to the manager for having put together such a great team. Oh, and by the way, marvelous location, right in the heart of Biarritz. M. Mitchell...