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Reviews
Tripadvisor Traveller RatingBased on 951 Reviews
Traveller ReviewsRanked #25 of 61 hotels in Biarritz
Traveller Rating
Excellent
268
Very Good
422
Average
172
Poor
60
Terrible
29
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Tracey B said...
Terrible Hotel - AVOID AT ALL COSTS
Travelled on 06/2023
Had my handbag stolen from my room whilst I was downstairs in reception for 45 minutes waiting for someone to arrive. Hotel were very unhelpful, didn't call the police, left me to do that. Missing CCTV footage (mmm) trying to convince me I had lost my bag before I returned to the hotel. Very odd behaviour, I could go on and on . . . . . disgraceful. Would never stay there again BEWARE and keep all your valubles ...
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Corrie P said...
Great location, great staff.
Travelled on 06/2023
We were welcomed by a friendly, smiley, receptionist. She was a breath of fresh air. She gave us a choice of rooms. The room was clean and fresh. The bathroom was clean and modern. Nothing broken. It had Nuxe products. The location was great. Despite being by two bars, it was very quiet. Comply bed meant a great night sleep....
SgtBilkoWestSussex said...
3 star at best, misnamed, over priced, under resourced hotel with mean sized rooms
Travelled on 04/2023
This should not be rated as four star
The Good:
Excellent breakfast - but pricey.
Location with beach within 5 minutes walk and plenty of bars and restaurants.
The Bad:
Understaffed - only one person ever visible.
Online check-in does not work - they still request a card guarantee
There is no bar or restaurant or room service - a must for a four star hotel
The rooms are tiny - even the so called 'privilege' rooms c...
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johnryans895 said...
"PLAGE" SHOULD NOT BE PERMITTED IN HOTEL'S NAME AS HOTEL IS NOT ON BEACH AND HAS NO BEACH VIEW!
Travelled on 02/2023
"Plage" should not be permitted in this hotel's name as this hotel is not on the beach and there are no views of thebeach. Beds are tiny and not wide orlong enough for a restful sleep. More like cots. Unbelievable as it cost 171 euros for two important things we did NOT get - a hotel on the beach and a comfortable bed....
Wesley C said...
Very Nice Hotel -- Great Location
Travelled on 10/2021
Very nice modern hotel in a great location on a major shopping street in the city centre. Short walk to the beach. Large comfortable king room. Great breakfast buffet with large selection of hot & cold items....