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Reviews
Tripadvisor Traveller RatingBased on 1414 Reviews
Traveller ReviewsRanked #2 of 12 hotels in Kelsterbach
Traveller Rating
Excellent
299
Very Good
691
Average
311
Poor
83
Terrible
30
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
fiona217 said...
no invoice provided despite repeated requests
Travelled on 12/2023
I was stuck in Frankfurt overnight as my I missed my connecting flight due to poor weather conditions. Lufthansa cover hotel/meal expenses up to a ceiling and I need to provide an invoice of expenses. I stayed in Ibis Frankfurt Airport hotel but was told when I payed that their "system was down" and they could not not give me an invoice that day. This was on 4/12/23. I have been calling regularly since, to ask for o...
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lovorkav2023 said...
One of the Ibis better hotels
Travelled on 11/2023
Great hotel, very cozy, rooms are very clean and big. Breakfast was also good, simple things but very tasteful. We were here for two nights. Lidl and one more market is right accros the street. Staff was very friendly....
NedS3 said...
It was acceptable. Expensive but nothing special. Room was very small.
Travelled on 05/2023
The hotel is modest and located in an industrial area, not very nice..
Note to you: Please use better English than. Who did you go with. Instead use good and CORRECT English: With whom did you go?
Doesn't this sound much better???...
Jutanlc said...
Avoid
Travelled on 05/2023
The shuttle bus going to airport was 15 minutes late and not free
Front desk staff were mostly uninterested in service and first reaction to any request is No. The girl on duty on the morning of 24 May was especially unhelpful, we had a train cancellation so wanted to return the shuttle bus tickets we had bought earlier and get an Uber as we would have had to wait 15 minutes (turned out to be half an hour) for the sh...
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bcsystems said...
Free shuttle to/from airport
Travelled on 05/2023
We stayed a free night here courtesy of Luftansa for delayed flight. We got a voucher for a free dinner/breakfast. The room was ok size and comfortable. We had a choice of five entrees for dinner. Food was good considering the type of budget hotel. The breakfast buffet had good options. The best was the free shuttle to/from airport...