Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2047 Reviews
Traveller ReviewsRanked #12 of 576 hotels in New York City
Traveller Rating
Excellent
1678
Very Good
246
Average
71
Poor
24
Terrible
28
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
75LeoMilano75 said...
Will be back, thanks to Jessica
Travelled on 12/2025
Nice location, close to everything
Nice room, a bit noisy for a/c
Nice gym
Very clean
Staff super nice and efficient
Special mention to Miss Jessica, at the reception, who was extremely helpful with all my requests...
Joshua D said...
A great and warm experience in rainy cold Manhatten
Travelled on 12/2025
My wife and I want to thank the hotel for a terrific experience. We were in from Israel for a dental convention in Javitz and one of the delights was being greeted by your such happy staff A special thanks to your wonderful Tess Rosa and Matt Keeny who were Too helpful with our needs from an extra blanket(my wife took ill) till a simple bottle of wateretc. done with such care and we felt almost in a loving way....
Read more
Charlotte A said...
Great Hospitality!
Travelled on 12/2025
Amazing experience at the IHG Crowne Plaza! Rey and the staff were so welcoming, helpful, and engaging. Their warm hospitality made all the difference. Would absolutely stay again!...
John O said...
Outstanding Customer Service
Travelled on 11/2025
As an IHG Platinum Elite member I appreciated the welcome amenity and the choice of points or a coupon for a drink at the attached restaurant. I also appreciated the upgrade to a high floor which had a view of the Edge observation deck. I also appreciated the late check out. But most of all I appreciate the housekeeper who found my passport which I had left behind in my room. Shout out to Ashley from Housekeeping who...
Read more
victoria C said...
Lovely hotel, Very clean, fantastic staff but room location was too noisy
Travelled on 12/2025
The hotel is in a great location. Walking distance to the main attractions without being in the thick of it. The hotel looks lovely to look at and the staff were extremely helpful and friendly. The restaurant was equally very lovely.
Main complaint would be the room that we were allocated which was directly opposite the lift meaning we didn't have a single nights sleep without disturbance from the other guests getti...
Read more