Now Jade Riviera Cancun

I traveled with my wife to Now Jade for our 7th time from 3/6-3/13. From the moment we stepped onto the resort the team treated us like royalty and old friends. It was great to be recognized by a number of members of the team and to receive the same exemplary service. First and foremost the communication, accommodation and personal touch from Chief Concierge Cristhian González was masterful. Cristhian puts the needs and comforts of the travelers top on his list. This is demonstrated by the way he interacted with my wife and I and this approach is emulated by his while team. We cannot thank you enough for your kind attention. I just wanted to call out a few people for extra consideration that went above and beyond. Octavio helped us with our bags and remembered us from previous stays, he showed us the upgrades to the hotel and outlined a few changes, very nice gentleman. We could not have had any better check in service, John was EXCEPTIONAL and very kind at the Preferred Club checkin. Throughout the week we got to renew acquaintances with Gustavo in the Preferred Club. He helped us in a big way on our last night as my wife had ice packs that needed to be frozen in order to transport her medicine home. He made a special accommodation to freeze the ice packs over night and to alert the bell man where they were since we were leaving early in the morning. Everything was seamless, phenomenal job! Erik was extremely thoughtful at Spice, we feel he is the best waiter on the resort and ask for him by name. We also had great service from the waiter Juan at Spice, he made our last night memorable. Francisco at the buffet omelet stand was very personable, thoughtful and remembered up by name each day. Misael did a nice job at the Italian restaurant, he has a lot of potential. Lastly, I wanted to shout out Alvaro the pool waiter. We really have gotten to know Al well over the years, he is the hardest working, most diligent server there is. We made sure to sit in his section, he is very gracious and personable and a huge asset to your team. Messa (Meisel) as well was a great server by the pool he made sure to always care for us. All in all we had a great trip. Everything was so cleanly and we had no concern about the Corona Virus and our room was excellent. I cant thank you enough for going the extra mile. As an aside, the hotel as a whole is very geared to individuals with needs especially food allergies. Although this did not pertain to us specifically, each meal at every restaurant we were asked if we had any food allergies. Also, as mentioned above we had a special circumstance regarding refrigeration of medicine, the whole staff was very accomodating, direcreet and respectful. This really made our trip as carefree as possible. One last note, the week that we went there was no seaweed at all on the beach. I urge you to please give Now Jade a try you will not be disappointed!

I have never written a review before, but I feel like I have to tell everyone who is interested what a wonderful time we had at the Now Jade. Even though the resort was scaling back due to the current state of affairs, we had a wonderful vacation. Everyone there went above and beyond to be sure that we were taken care of. There was absolutely no scaling back on the food or the service! Thanks especially to Alvaro and Daniel, our beach servers. And to Isai, thank you for your time and service with a smile :) And to our housekeeper, Marcela, we appreciate how you took care of our room. As soon as this passes, go to Mexico! But only if you want to have your BEST vacation ever!