Now Jade Riviera Cancun

The staff at Now Jade were so caring and strived to make our stay so memorable. Juan and Jorge (the restaurant servers) memorized our allergies (we have a lot) and made sure the chef and cooks tailored our food options accordingly no matter which restaurant we went to. Eating was never an issue with these gentlemen around. The Explorers Club, Anna and Giovanna, took such great care and made our kids feel so welcomed that they would rather hang out in the Explorers Club than with us. lol. They did outdoor activities, arts and crafts, indoor games, and watched some of their favorite kids movies. It’s so great that the resort is less than a 30 minute drive from the airport. Overall, I highly recommend this resort. Its fun for the whole family.

This was our first international trip since COVID. We had planned to come here in March but unfortunately had to cancel but I'm glad we we're finally able to visit Now Jade. I can definitely say we enjoyed our stay! As soon as we arrived, we immediately saw the health protocols the resort had put in place to keep the guests safe. From temperature check, to santizing luggages and shoes. There was hand sanitizer throughout the resort and all employees were wearing masks at all times. Our check-in process at the preferred lounge was smooth. Room: We selected Junior Suite with Tropical View and King size bed.The bedroom was clean and spacious, the bathroom had a double sink, great shower and hot tub with a great view. Activities:They always had different activities during the day and every night they had different shows or events taking place. The entertainment team was great! Big shout out to Amara♥️. She made us feel very welcome! On my birthday we bumped into her on the way to the pool and not only did she remember my name she also stopped me to sing me a happy birthday 🤩. She managed to get me to join in on zumba and it was really fun! My husband and I also did the bike tour with Chino and he was also very friendly. Pool: We spent more time at the pool than than the beach area. The pools were very clean. Alfredo was our server on my birthday and he had exceptional service. He knew our favorites and kept the drinks coming. Beach: They did a good job cleaning the seaweed throughout the day.The water was always warm and calm most of the days. Food: There was a good enough selection for breakfast at the buffet. Not all the restaurants were open at dinner, which is understandable due to Covid and also due to the fact that the resort was not at full capacity. The food was great although the portions are on the smaller side, but it being an all-inclusive resort you can order more than one thing. We had the best service at the Mediterranean restaurant. Ricardo had exceptional service and made our dining experience memorable. Room service: It was very convenient and efficient. I was surprised with a slice of birthday cake several times which added that extra touch and made my stay even more special. We love to travel and experience different places but I can definitely see how one can be enticed to come back to the same resort. We will definitely recommend this resort to our family and friends.

Being a couple in our early 60's working from home in the middle of a pandemic, we were desperate to get away. Now Jade was the perfect choice! Having been here twice before, we knew what to expect & were not disappointed. We always upgrade to the Preferred Club side. The suites are huge with lots of small amenities that add up & the views are terrific! Our favorite thing about this resort is the Preferred Pool. It's an adults only (quiet) infinity pool with a swim up bar. We like being on the beach, but would rather hang in the pool & be able to simply view the beach & ocean. The service is top notch everywhere on the resort & everyone is extremely friendly. They all wear masks & keep the grounds looking great. We felt very safe during the pandemic, and they go above & beyond to keep the resort sanitized. Although we felt a bit uncomfortable in the buffet. No guests wear masks & are close together. We loved ALL the ala-carte restaurants. Note: We did not visit the main pool, participate in any "activities" or attend any evening entertainment. This trip was strictly a relaxing vacation. Enjoy Now Jade if you go.....