Senses Santa Ponsa

Myself and four friends should have been staying here for three nights at the end of May. Unfortunately, due to coronavirus our holiday had to be cancelled. We had booked direct in October 2019 on a non refundable basis not expecting to ever need to cancel. I was a little concerned that we would not be eligible for a refund and that we would all have the hassle of claiming through travel insurance. However, I emailed the hotel on Monday 25th May and within half an hour they had responded to confirm that they would refund the full amount but that it may take a little while. I fully expected to wait weeks for the refund but was very surprised to find the refund back on my credit card on Friday 29th May - the day we should have arrived. Although we didn't get to stay here, the way they handled the situation impressed me so much and I certainly hope to rearrange the trip sometime soon.

We paid extra for a premium room with sea view. These are actually located in a detached smaller building to the front of the main hotel. It has a roof terrace and small pool just for use of the guests in that building, which is great, but it could benefit from having its own little bar for drinks & snacks... paying a premium to get good rooms but then having to go down the lift, thru the gate, across the road, thru the lobby and round the other pool to get to the bar became a little tedious and definitely didn’t give you that ‘premium paid’ feel! The rooms were modern, spacious and had all the amenities you could wish for, the bed was extremely comfortable and absolutely huge! Great nights sleep! The staff were all really friendly and helpful throughout, certainly made to feel welcome at every turn! The hotel was clean and tidy throughout.! Entertainment was ‘subtle’ but this was okay for us. The spa was a nice bonus, free for guests use... I did pay for a massage, which was amazing! The restaurant is in the basement of the main building and was clean and well stocked, we never went without and everything was really nice! The location of the hotel is up a slight hill but still within walking distance of the beach and surrounding bars, restaurants and shops (amazing bakery and coffee place at the bottom of the hill - open very late at night & very early in the morning!) Would absolutely recommend Senses Santa Ponsa and would definitely return!