Check-in and airport FAQs

Here’s how you can keep your airport experience simple. Scroll down for our FAQs.

FREQUENTLY ASKED QUESTIONS

You can use check-in opening times as a guide, even if you’ve checked in online. Standard check-in opens at least two-and-a-half hours before departure for short and mid-haul flights, and at least three-and-a-half hours before departure for long-haul flights. Arriving any earlier than this won’t mean you can check in or pass through security early.

Here’s a quick reminder of what you can do to help you pass through security as quickly as possible. It’ll help speed things up for everyone if you take these steps while you’re in the queue.

– Remove your belt, if you’re wearing one, and empty your pockets (e.g. keys, loose change) and pack these in your hand luggage.

– Remove any outdoor clothing, boots or shoes with heels, ready to place them in a tray.

– All liquids – including water and any creams, lotions, perfumes, hand sanitiser, foods, lighters – must be in containers no larger than 100ml.

– These containers must be in a single, transparent, resealable plastic bag which holds no more than a litre and measures approximately 20cm x 20cm (limited to one bag per person).

– Take your liquids bag out of your hand luggage, ready to pop it in a tray.

– Check government hand luggage restrictions at UK airports for further details, medical and dietary exceptions.

– Remove all large electrical items (laptops, tablets, e-readers, hair straighteners etc.) from your hand luggage. You’ll need to get ready to place them flat in a separate tray ensuring they’re not covered or on top of each other. Make sure they’re charged, too.

If your flight has a TOM flight number, use Manage My Booking or the First Choice app to check in.

Online check-in opens 48 hours before you’re due to fly and closes six hours before departure. Just so you know, you’ll need to check in to your outbound and return flights separately.

If you’re flying with one of our partner airlines, you can go to their websites to check in.