Contact us

By phone

Our best deals are always available online. However, if you wish to contact us before you travel please do so on one of the following numbers:

To make a new booking please call us on:
0871 200 7799 (Calls cost 10p per minute plus network extras)

Or to talk to us about an existing holiday please call:
0844 871 1604 (Calls cost 5p per minute plus network extras)

Lines are open 7 days a week:

For bookings: Mon-Fri 9am-9pm, Sat 9am-8pm & Sun 10am-8pm
For amendments Mon-Fri 9am-8pm, Sat 9am – 6pm, Sun 10am-5pm.

Please note: We are continually experiencing a high volume of calls during peak periods. To avoid queuing times when contacting our call centre, our quietest times to call on mid-week days between the hours of 13:00 - 16:00.

All bookings made over the telephone incur a £10 per person service fee.

Customers in Northern Ireland who have booked a First Choice holiday departing from Northern Ireland or mainland UK please phone our UK-based call centre, as detailed above.

Customers in Northern Ireland who have booked a Falcon holiday departing from Southern Ireland can contact Falcon holidays on 02890 389 387 open for bookings: Mon-Fri 8am-10pm, Sat 9am – 5.30pm, Sun 10am-6pm

Other useful numbers

If you have a specific question, you may find what you're looking for in our Help section.

Customer Welfare – if you need any special assistance – 0844 871 1601
Groups – 10 passengers or more – 0871 664 0137*
Weddings and Renewal of Vows – 0871 664 0131*
Thomson Airways for new bookings – 0871 664 0144*
Thomson Airways for existing bookings - 0844 871 1603

* Calls cost 10p per minute plus network extras

If you wish to contact us on return from your holiday, please call our After Travel Customer Support Team on 0844 800 3100 (Calls cost 5p per minute plus network extras).