If you would like to contact us with a query before you book, regarding an existing booking or a holiday you have just returned from please see the relevant sections below.
Alternatively you can visit your local First Choice shop. To find your nearest First Choice shop please use the First Choice Shop Finder
If there's something you need to know about us or our holidays, take a look at our Ask a question section. Here you'll find a selection of answers to popular questions on each part of the holiday experience, including:
Our best deals are always available online. However, if you wish to contact us before you travel please do so on one of the following numbers:
To make a new booking or to make amendments to an existing booking, please call us on:
0844 871 1604 (Calls cost 5p per minute plus network extras)
Lines are open 7 days a week:
For bookings: Mon-Fri 9am-9pm, Sat 9am-8pm & Sun 10am-8pm
For amendments Mon-Fri 9am-8pm, Sat 9am – 6pm, Sun 10am-5pm.
Customers in Northern Ireland who have booked a First Choice holiday departing from Northern Ireland or mainland UK please phone our UK-based contact centre, as detailed above.
Customers in Northern Ireland who have booked a Falcon holiday departing from the Republic of Ireland can contact Falcon holidays on 02890 389 387 open for bookings: Mon-Fri 8am-10pm, Sat 9am – 5.30pm, Sun 10am-6pm
Customers in the Republic of Ireland who have booked a Falcon holiday departing from the Republic of Ireland can contact Falcon holidays on 1850946164.
Other useful numbers
If you have a specific question, you may find what you're looking for in our Help section.
Customer Welfare – if you need any special assistance – 0844 871 1601**
Groups – 10 passengers or more – 0871 664 0137*
Weddings and Renewal of Vows – 0871 664 0131*
Thomson Airways for new bookings – 0871 231 4787*
Thomson Airways for existing bookings - 0844 871 1603**
Advance Passenger Information (API) - 0844 871 1597**
* Calls cost 10p per minute plus network extras
** Calls cost 5p per minute plus network extras
If you wish to contact us on return from your holiday, please call our After Travel Customer Support Team on 0844 800 3100 (Calls cost 5p per minute plus network extras). Mon-Fri: 9am-6.30pm, Sat: 9am-5.30pm, Sun: Closed
After you’ve returned
If you need to contact us about your flight experience when you return from your holiday, call After Travel Customer Support on 0844 800 3100 (Calls cost 5p per minute plus network extras)
If you need to contact us about any other aspect of your holiday please click on ‘By Email’ or ‘By Post’ tabs for our contact details.
Mon – Fri 9am – 6.30pm
Sat 9am – 5.30pm
We will respond to your message as soon as possible.
Our handy ‘Help’ section has details of our most frequently asked questions, simply click here to find the answer you could be looking for.
If you wish to contact us before you travel please email us. Please remember to include your booking reference (if applicable) as this will help us deal with your enquiry more efficiently.
We are unable to provide holiday quotes via email; all our available holidays are live on our site, click here for search options. Alternatively, please call us on 0871 200 7799 (Calls cost 10p per minute plus network extras).
After Travel Customer Support
You can contact us on return from your holiday by completing our online form.