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First Choice - The Home of All Inclusive

If you would like to contact us with a query before you book, regarding an existing booking or a holiday you have just returned from please see the relevant sections below.

 

Alternatively you can visit your local First Choice shop. To find your nearest First Choice shop please use the First Choice Shop Finder

 

Contact us

Pop in

If there's something you need to know about us or our holidays, take a look at our Ask a question section. Here you'll find a selection of answers to popular questions on each part of the holiday experience, including:

Ask a question

By phone

Our best deals are always available online. However, if you wish to contact us before you travel please do so on one of the following numbers. You can use Manage my Booking to make changes to your holiday, including payments, amendments and adding extras.

To make changes or for general enquiries: 0203 451 2720

Techinical helpline: 0203 451 2720

Opening times for the above numbers are as follows:

For new bookings: Mon-Fri 9am-9pm, Sat 9am-8pm & Sun 10am-8pm
For amendments to existing bookings: Mon-Fri 9am-8pm, Sat 9am – 6pm, Sun 10am-5pm.

Thomson Airways flight only bookings - changes or general enquiries: 0203 451 2695

Opening times: Monday - Friday: 0800 - 2000; Saturday: 0900 - 1800; Sunday: 1000 - 1700

Customer Welfare: 0203 451 2748

Opening times: Monday - Saturday 09:00 - 17:00

Groups of 10 or more passengers: 0203 451 2702

Opening times: Monday - Friday: 0900 - 1800; Saturday: 0900 - 1730; Sunday: 1000 - 1700

Weddings and Renewal of Vows: 0871 664 0131*

Opening times: Monday - Friday: 0900 - 1800; Saturday: 0900 - 1730; Sunday: 1000 - 1700

Customers in Northern Ireland who have booked a First Choice holiday departing from Northern Ireland or mainland UK please phone our UK-based contact centre, as detailed above.

Customers in Northern Ireland who have booked a Falcon holiday departing from the Republic of Ireland can contact Falcon holidays on 02890 389 387, open for bookings: Mon-Fri 8am-10pm, Sat 9am – 5.30pm, Sun 10am-6pm

Customers in the Republic of Ireland who have booked a Falcon holiday departing from the Republic of Ireland can contact Falcon holidays on 1850946164.

24/7 HolidayLine

If you need to contact us while you're on holiday, you can call or text using the following numbers:

Phone: 02476 282649

Text: 82345

After you’ve returned


If you need to contact us about your flight experience when you return from your holiday, call After Travel Customer Support on 0203 451 2693.
If you need to contact us about any other aspect of your holiday please click on ‘By Email’ or ‘By Post’ tabs for our contact details.

 

 




By email

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We will respond to your message as soon as possible.

Pre Travel

If you wish to contact us before you travel please email us. Please remember to include your booking reference (if applicable) as this will help us deal with your enquiry more efficiently.

We are unable to provide holiday quotes via email; all our available holidays are live on our site, click here for search options. Alternatively, please call us on 0203 451 2681.

After Travel Customer Support

You can contact us on return from your holiday by completing our online form.

Press Enquiries

Please visit our Press Centre website

24/7 HolidayLine

If you're away on holiday, please email us at: 24-7@firstchoice.co.uk

Write to us

If you would like to write to us on return from your holiday, please include your booking reference details and send your correspondence to:

After Travel Customer Support

First Choice

Wigmore House

Wigmore Lane

Luton

LU2 9TN


For baggage claims please contact:

Thomson Airways Baggage Claims
5 The Enterprise Centre
Kelvin Lane
Crawley
West Sussex
RH10 9PT

Email: thomson@airlinecrm.com