Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Paying for your holiday
WHAT ARE YOUR DEPOSIT AMOUNTS AND HOW CAN I PAY?
For everything deposits, payment options and how to pay, take a look at our ways to pay page.
CAN I DELAY THE DATE MY BALANCE IS DUE?
If you’ve got any questions or you can’t pay your balance by the due date, please call us ASAP on 0203 451 2690.
When do I need to pay the balance of my holiday?
When you pay for your holiday depends on what you book, and the payment method you pick.
Take a look at our ways to pay page for more info.
Can I pay for my holiday on more than one card?
Yes, you can make payments on more than one card if your holiday is more than 12 weeks away. If it’s 12 weeks or less until you’re due to travel, please call us and we’ll be able to process the payments for you. The card holders must be present when you make the payment.
Will there be a charge if I pay by credit card?
There are no additional charges if you pay by credit or debit card. Take a look at our payment page for more information.
How do I find out my Gift Card balance?
Just head over to our gift card checker.
Who do I call if I have any questions about my gift card?
You can send us a chat on the website or app to speak to our team. Or give us a call on 0203 451 2690. If you’re a corporate customer, please get in touch with our Corporate Sales team on 01709 242064 or by emailing ukenquiries@svmcards.com.
When does my Gift Card expire?
The value on your card will expire 24 months after the date it was first loaded.
CAN I PAY WITH A GIFT CARD AND HOW DO THEY WORK
For all First Choice gift card related questions and queries, please click here to visit our gift card page