Frequently Asked Questions

We want our holidays to benefit the places you love to visit. That’s why the TUI Care Foundation supports projects in our destinations that are improving the lives of young people, caring for the natural world, or helping local communities thrive.

TUI flights
We can carry luggage for charities providing we’ve got space – and we don’t charge extra for this. You need to send us a letter on the charity’s letter-headed paper to book. Please send your letter to:

TUI Correspondence Team
TUI UK & Ireland
71 / 72 The Kingsway
Swansea
SA1 5JE
UK

After we receive your letter, we’ll be in touch to confirm whether or not we can give you the extra luggage allowance.

Flights with other airlines
Please check directly with the airline you’re flying with for details.