Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Special Assistance - Suitability of your holiday
We’ll only be able to provide you with the accessibility information and services you need if you make us aware of your access needs ASAP. Please let us know either before you book or as soon as you can after and we’ll do our best.
Our Assisted Travel team are on hand to answer any questions and make sure your trip works for you and anyone you’re travelling with. They’ll be more than happy to look into the accessibility of any accommodation you’re interested in and they can also arrange airport or flight assistance to get you there smoothly. Give them a call on 020 3451 2690.*
We use ‘general suitability’ to give a broad overview of how accessible our holidays are.
There’s no legal or industry definition of what ‘general suitability’ means, but we’re bound to supply you with this information by law. We also understand that our travel products and customers needs are always different. So, we’ve developed our own set of criteria that defines ‘general suitability’ for each individual travel product. These have been created in line with feedback from customers, colleagues and industry experts, taking into consideration the wide range of access needs our customers may have.
You can check out our definition of ‘general suitability’ by travel product here. We’re always working to expand the range of ‘generally suitable’ products available to our customers.
Our specialist Assisted Travel Team are the ones to go to if you have any questions or concerns about the accessibility of one of our products. They’ll be able to look into the suitability of various accommodations you’re interested in, services you may need and even ask for extra details from our suppliers, if needed. You can give them a call on 020 3451 2690
