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Frequently Asked Questions

Frequently Asked Questions

Can First Choice guarantee that my access requirements will be fulfilled?

We’ll only be able to provide you with the accessibility information and services you need if you make us aware of your access needs ASAP. Please let us know either before you book or as soon as you can after and we’ll do our best.

Can I speak to someone about my accessiblity needs?

Our Assisted Travel team are on hand to answer any questions and make sure your trip works for you and anyone you’re travelling with. They’ll be more than happy to look into the accessibility of any accommodation you’re interested in and they can also arrange airport or flight assistance to get you there smoothly. Give them a call on 020 3451 2690.*

What does generally suitable or not generally suitable for persons with reduced mobility mean?

“General suitability” is a term used to give a high-level overview of the accessibility status of our travel products.

There’s no legal or industry definition of what “general suitability” means, but we’re bound to supply you with this information by law. We also understand that our travel products and customers needs are always different. So, we’ve developed our own set of criteria that defines “general suitability” for each individual travel product. These have been created in line with feedback from customers, colleagues and industry experts, taking into consideration the wide range of access needs our customers may have.

You can check out First Choice’s definition of “general suitability” by travel product here. We’re always working to expand the range of “generally suitable” products available to our customers.

Our specialist Assisted Travel Team are the ones to go to if you have any questions or concerns about the accessibility of one of our products. They’ll be able to look into the suitability of various accommodations you’re interested in, services you may need and even ask for extra details from our suppliers, if needed. You can give them a call on 020 3451 2690.*

*Calls from UK landlines cost the standard rate, calls from mobiles may be higher. Check with your network provider or visit our Assisted Travel page for more information.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times