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Frequently Asked Questions

Frequently Asked Questions

How do I book an accessible room?

If you need an accessible room – such as one with a walk-in shower or wider doors for a wheelchair – please give our Assisted Travel Team a call on 0203 451 2690 before you book. We can then check if the hotel you’re interested in has any suitable rooms. If you’ve already booked your holiday but need an accessible room, call us as soon as possible so we can look into it for you. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

If you’d like a room located in a specific area of the hotel such as on the ground floor, near the main facilities, or a lift, we can add these as a request to your booking. Unfortunately they can’t always be guaranteed.

Can I take an electric wheelchair or scooter on the resort transfer?

As there’s limited space, many coach transfers can’t carry electric or non-collapsible wheelchairs or scooters. This means you’ll need to book a taxi transfer to your hotel. However, if a coach transfer was included in the price of your holiday, please call our Assisted Travel Team on 0203 451 2690 and we’ll try to sort out a discount against the cost of the taxi for you. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. If your wheelchair is manual and collapsible, it can be carried on a coach.

Will a fridge be available for me to store any medication?

It usually depends on the type of room you’re booking as to whether there’s a fridge available. If you’ll need to store any medication, contact the Assisted Travel Team on 0203 451 2690 to check before you book. If you’ve already booked your holiday, please still call us and we’ll check for you. Sometimes, fridges will be available at a charge.

If there isn’t a fridge included with your room type, we can add a request to your booking, but unfortunately this isn’t guaranteed.

If the hotelier isn’t able to meet the request, they’ll make sure a fridge is available – usually in reception or in the kitchen – to store medication, 24 hours a day.

How can I find out if my hotel is suitable for the less mobile?

Basic accessibility information is available on the hotel page on the First Choice website or app. If you’d like some more details, give the Assisted Travel Team a call on 0203 451 2690.

Due to a disability I can’t use the coach transfer included in my holiday, what other transfers can you arrange?

If you’re unable to climb the steps onto a standard coach transfer, please call our Assisted Travel Team on 0203 451 2690 to let us know. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Our Assisted Travel Team can help you book an alternative taxi transfer and if a coach transfer was included in the cost of your holiday, we’ll try to sort out a discount against the cost of the taxi for you.

Please bear in mind that, depending on the resort you’re travelling to, the taxi we book may not be an adapted vehicle, as these aren’t always available. But the team will do their best to get things sorted for you.

Can my hotel cater for my dietary needs?

If you’ve got specific dietary needs, contact us before you book and we’ll find out if the hotel can cater for you, so you can book with peace of mind. We’ll also add a note onto your booking to make the hotel aware of your requirements, but it’s best to speak to the restaurant staff when you arrive, too.

If you have any severe allergies, please contact us to discuss.

Can I use my electric wheelchair in the hotel?

For health and safety reasons, a growing number of hotels aren’t allowing the use of mobility scooters within their grounds. Generally speaking, hotels that do so provide a parking or charging area outside of hotel grounds where you can park scooters. If you have a Blue Badge, we recommend you take this with you on holiday.

Please check if the hotel you’re considering allows the use of scooters before booking your holiday. Please note that manual and electric wheelchairs are considered fine to use both inside hotels and within the grounds.

For any questions regarding mobility aids, please call our Assisted Travel Team on 0203 451 2690.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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