Frequently Asked Questions

Frequently Asked Questions

Can I take my pet with me?

Some airlines will allow you to take pets, but it’s an extra service that you’ll need to arrange with them, so make sure you contact the airline as early as possible to ask about this.

What’s the Montreal Convention and how does it affect me?

The Montreal Convention is officially known as the Convention for the Unification of Certain Rules for International Carriage by Air (1999). It governs all air carriers and imposes limits on liability with regards to accidents, damages, delays or loss of property.

Where can I find out the latest travel updates for my holiday?

Please take a look at our travel alerts page for the latest updates on destinations. For the latest flight information, please check your airline’s website.


I’ve missed my outward flight and I’ll now be making my own way on another flight. Can I still use my return flight?

Some airlines will allow this but please be aware that missing your outward flight may invalidate your return flight, or a fine may be issued by the airline. We recommend contacting the airline directly to confirm their policy beforehand.

When will my flight details be available on the MyFirstChoice App?

You’ll be able to see your flight details on the First Choice app six weeks before you travel. When they’re ready, they’ll show on the holiday summary and flight details pages.

What happens if my flight is delayed or cancelled?

If there’s any disruption to your journey, we’ll always do our best to make sure you’re kept updated. We’ll send you a text if your airline informs us of any delays.

To see if your flight is delayed, please check the most up-to-date information on your airline’s flight departures page. Always check in at the same time you normally would, unless you’ve been told otherwise.

If you’re denied boarding or your flight is cancelled or delayed for at least three hours, then please speak to airline staff at the check-in desk or boarding gate to see what you’re entitled to in terms of compensation and assistance.

I’ve received a text message saying my flight’s delayed – where can I find out the latest information?

If we know in advance that your flight’s going to be delayed, we’ll send you a text.

If you receive one of these texts, we’d recommend you keep an eye on your airline’s website, where you’ll normally find details about your flight and any changes.

If you’re already on your way to the airport, you’ll still be able to check in as originally planned. When you arrive at the airport, please listen out for any announcements and keep an eye on the departure boards. Your airline’s airport staff will normally be on hand to make sure you’re well looked after.

Where can I find live flight information for my flight?

You can check the airport’s departures and arrivals pages for the latest information, or you can check your airline’s website for information on your flight.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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