Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Experiences
How do I book an experience?
You can book experiences before you go on the First Choice Experiences website or give us a call on +44 20 3467 9700 if you can’t find what you’re looking for, or you need more information.*
*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
Where can I buy attraction tickets?
You can book loads of things to do in your destination on First Choice Experiences.
I’ve booked an experience – when will I receive my e-ticket?
You’ll receive your experience e-ticket via email up to 48 hours before you’re due to travel.
If it’s less than 48 hours until your holiday and you still haven’t received your e-ticket, please contact our Experiences team.
I’ve booked an experience but haven’t received a confirmation email – has my booking gone through?
If you haven’t received an email confirmation for your experience booking, please check your spam or junk mail folder.
If you still can’t find it, please contact our Experiences team on +44 20 3467 9700.* Please have the date you selected and the experience name ready when you call, as this helps us find your booking.
*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
How do I cancel my experience booking?
If your experience reference number starts with EXC, please contact our Experiences team on +44 20 3467 9700 to cancel your booking.* If your reference number is made up of numbers only, you can cancel it yourself online using Manage My Booking, as long as the experience is more than 48 hours away.
If it’s less than 48 hours before your experience, you’ll need to contact us to cancel your booking.
Just so you know, you might need to pay a charge if you cancel your experience. The amount you’ll need to pay depends on the terms and conditions of the experience supplier. You’ll see cancellation charge information when you get to the shopping cart point of the booking process.
*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
How do I change the date of my experience?
If your reference number starts with EXC, please contact our Experiences team on +44 20 3467 9700 to change your booking.*
Just so you know, you might need to pay a charge if you change your experience. The amount you’ll need to pay depends on the terms and conditions of the experience supplier. You’ll see cancellation charge information when you get to the shopping cart point of the booking process.
If your experience booking reference is made up of numbers only, you’ll need to cancel it online in Manage My Booking. At this point, you’ll need to confirm you agree to any cancellation fees and make a new booking.
*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
How long will it take to receive a refund for my experience booking?
Card refunds usually take 7-10 days to reach your account, depending on your bank. If you still haven’t received your refund after this time, please contact us and we’ll look into it for you.
How can I book an experience whilst I’m on holiday?
You can either book on the First Choice app or online at First Choice Experiences.