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Frequently Asked Questions

Frequently Asked Questions

Can I take a pushchair and a car seat on my flight?

Most airlines will let you check pushchairs as hold luggage for free. You can usually take the pushchair to the boarding gate before handing it to a member of staff and they’ll check it in for you. Just ask the airline to confirm this when you get to the check-in desk. As well as a pushchair, most infants under two years old will get their own hold baggage allowance. Check with your airline for the full details.
If you need to take a car seat, most airlines will also carry it free of charge. The details for all of this should be on your e-ticket or confirmation email.

Does my hotel have crèche sessions and for what ages?

If your hotel has a crèche advertised, you can speak to the team on arrival to find out further information about the sessions they run and the ages they cater for.

What ages do hotel kids’ clubs cater for?

The age range for hotel-run kids’ clubs varies between places. You should be able to find the details in the hotel overview on our website. For more details, please contact the hotel directly.

When do your crèche sessions run?

Holiday village crèches are open seven days a week for up to three two-hour sessions a day, as well as some evenings. You’ll be able to arrange the times of the crèche sessions when you arrive.

For hotel-run crèche sessions, please check availability with the hotelier when you arrive.

Can I book my baby into the crèche before I arrive at my destination?

For hotels that have a crèche, you’ll normally be able to book on arrival. If you want to ask about pre-booking, we suggest you contact the hotel in advance.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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