Frequently Asked Questions
Frequently Asked Questions
Booking your holiday
What do I do if I get technical difficulties while I’m booking?
If your computer crashes or you see a message saying ‘We are currently experiencing technical difficulties’ at any point after you’ve entered your payment details, please contact us and we’ll check whether or not the booking has been made. Please don’t enter your payment information more than once.
If you’re having problems accessing the website, we’d suggest you try the following:
– Check cookies are enabled. We recommend that cookies are enabled to get the most out of the features on the First Choice website.
– Try deleting your Internet browser history. You could also clear your cache.
– Download the latest version of your web browser. If you’re using an out-of-date version, if could cause problems. Just so you know, First Choice can’t be held liable for any software you download to your computer.
If you’ve tried all these checks and still can’t access the website, please contact us.
How old do I need to be to book a holiday?
You must be 18 years old at the time of booking and have the legal capacity and authority to book the holiday as the lead name.
Passengers under 18 years old can travel on a package holiday with us as long as the lead name on the booking also travels on the booking and is over the age of 18.
Just so you know, individuals over the age of 18 who are the lead passenger on the booking will be held responsible for all passengers on the booking and for all payments due to us.
Please see our Booking Conditions for more information.
Can I book a single room?
If a single room is available at the hotel you’ve chosen, you’ll usually be able to select it from the Travel Options page when you’re booking.
Can’t find a single room? Give us a call on 0203 451 2690 and select option 1, and we’ll check the options for you. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
I’m booking a family holiday but my baby hasn’t been born yet – what do I put as their initial?
Congratulations on your new bundle of joy! If your baby hasn’t been born when you book and you haven’t chosen a name yet, enter their name as ‘Inf X’ followed by their surname. You’ll then need to contact us as soon as you know the name so we can change it for you, free of charge.
I’m going on honeymoon – what name should I travel in?
You’ll need to travel under the name that will be on your passport when you go on holiday. This will usually be your maiden name (unless you’re super organised!)
How do I book interconnecting rooms?
To find out if your chosen hotel has interconnecting rooms, take a look at the hotel details page. If they’re available to book, you’ll be able to select them when you get to the Travel Options page. Just a note, if you want interconnecting rooms, you’ll need to book and pay for two of these rooms.
I don’t live in the UK – can I book with you?
If you live outside the UK, you can book just a hotel stay with us. However, you can’t book a package holiday. This is because you need a valid UK address and UK-registered credit or debit card to make the booking.
How do I add on a special request?
Once you’ve booked your holiday, you can make a special request by contacting us. We’ll add the details of the request to your booking and pass them on to the hotelier.
Unfortunately, we can’t guarantee we’ll be able to meet your request, but the hotelier will do their best to help.
How do I know my booking is confirmed?
After you’ve made your booking, you’ll see a confirmation screen that shows your booking details and reference numbers. It’s a good idea to take a note of these for your reference, but you’ll also get a confirmation email to the email address you provided within 24 hours.
If you haven’t received a confirmation email, but you’ve kept a note of your reference number, please contact us.
When you contact us, please have the following information to hand so we can search for your booking:
– Reference number, if you made note of this
– Lead passenger name
– Departure date
Which airline am I flying with?
The airline you’re flying with will be listed on the flight details page during the booking process. You’ll find it on your confirmation email, too.
Will I need to pay a deposit at my hotel?
Some hotels do ask for a refundable breakage deposit when you check in. It’s up to the hotelier to decide whether to charge a deposit and how much this is, so it’s not something that we control.
How do I use a promo code on your website?
If you’ve got a promo code, you’ll be able to apply it when you get to the payment screen during the booking process.
Enter the code in the box and click ‘Validate code’ – you’ll see the amount has been taken off the holiday price.
If you have any problems entering your promo code, please contact us and we’ll do our best to help.
Unfortunately, if you’ve already booked your holiday, we can’t add any codes afterwards. Promo codes can only be used when you make a new booking.
Why won’t the website let me enter my full name?
Our website only allows for a maximum 15 characters in the name box. Enter as much as you can and contact us so we can update it for you. Just so you know, we only need your title, first name and surname. You don’t have to include middle names.
Why’s the website charging me the same price for a child and an adult?
Our website shows an average price per person across the whole booking, so it may seem like you’re paying the same price for a child as for an adult. However, this has been adjusted to account for reduced child rates. Just so you know, child prices start when two full paying adults share the same room. You can contact us for a full cost breakdown.
How much do you charge for Infants?
An infant must be aged less than 2 years on the return day of travel and must be older than 14 days for health and safety reasons. Charges for infants vary depending on the route and length of flight and will be detailed in the booking process.
What are the Package Travel and Linked Travel Arrangement Regulations 2018?
The government and travel industry have a long history of providing protection to holidaymakers. From 1st July 2018, relevant First Choice bookings are governed by the Package Travel and Linked Travel Arrangement Regulations 2018. These regulations provide increased protection for consumers, for example, by ensuring the correct level of information is provided throughout the customer journey, and by making the Organiser liable for the performance of the package. If your First Choice holiday is protected by the Package Travel and Linked Travel Arrangement Regulations 2018, you will be advised of this before you pay for your holiday.