Frequently Asked Questions

Frequently Asked Questions

Why can’t I find flights for the dates I want?

We offer a huge range of flights with many of our trusted airlines, but sometimes, the route you want might not be available on the day you want. Try searching for a different airport or adjusting your dates – you could try using the ‘+/- 3 days’ in the departure date for our best range of availability.

When can I book a holiday for next year?

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How do you work out your hotel ratings?

We use the official star rating of the hotel. These are usually given by the local tourist board or authorities and tend to be awarded based on the facilities and service offerings. Star ratings don’t necessarily reflect the quality of the food and drink at a hotel.

Can I see TripAdvisor reviews on your website?

Yes – you’ll find Tripadvisor reviews on each of the hotel pages. You can click through to the main Tripadvisor website from here, too.

How do I get a free child place?

We offer hundreds of free kids’ places for certain hotels and are subject to availability.

Click here to search for a free child place.


I’ve shortlisted a holiday but the price has gone up – Why is this?

Adding a holiday to your shortlist means you can easily find your faves again when you come back to our website. The trips will still be there but the prices might have changed if they’ve been updated on the website. Our prices and availability can change at any time.

Where can I book Lapland holidays?

You can book Lapland holidays with our sister company, TUI. Please take a look at the TUI website  to see the holidays available.



Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times