Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Searching for a holiday
Why can’t I find flights for the dates I want?
We offer a huge range of flights with many of our trusted airlines, but sometimes the route you want might not be available on the day you want. Try searching for a different airport or adjusting your dates – you could try using ‘+/- 3 days’ or looking at the full month in the departure date for our best range of availability.
WHY DOES THE PRICE OF MY HOLIDAY KEEP CHANGING?
Our prices are based on a live system that can go up and down. They’re impacted by the availability of the hotel and the availability and cost of the flights with your chosen airline, which can change regularly.
How do you work out your hotel ratings?
We use the official star rating of the hotel. These are usually given by the local tourist board or authorities, and tend to be awarded based on the facilities and service offerings. Star ratings don’t necessarily reflect the quality of the food and drink at a hotel.
DO YOU OFFER FREE CHILD PLACES?
We offer hundreds of free kids’ places for certain hotels and are subject to availability.
Click here to search for a free child place.