Frequently Asked Questions

We offer a huge range of flights with many of our trusted airlines, but sometimes the route you want might not be available on the day you want. Try searching for a different airport or adjusting your dates – you could try using ‘+/- 3 days’ or looking at the full month in the departure date for our best range of availability.

Our prices are based on a live system that can go up and down. They’re impacted by the availability of the hotel and the availability and cost of the flights with your chosen airline, which can change regularly.

We use the official star rating of the hotel. These are usually given by the local tourist board or authorities, and tend to be awarded based on the facilities and service offerings. Star ratings don’t necessarily reflect the quality of the food and drink at a hotel.

We offer hundreds of free kids’ places for certain hotels and are subject to availability.

Click here to search for a free child place.