Frequently Asked Questions

Whether you’re making your own way to your hotel, you want to stick to your budget with a coach transfer or go all out with a private taxi, we believe that you should only pay for what you need, which is why transfers aren’t automatically included in most of our holidays. If you need transfers, you can add them when you book, or you can give us a call to add them to an existing booking.

You’ll be able to see the location of your hotel on our website – on the info page for your hotel or on the holiday details page as you click through to book. The length of your journey depends on your transfer type – if you’re taking a taxi, the drive time will give you a pretty good estimate. If you’re taking a coach, the drive time should give you a ballpark, but this might be impacted by other hotel drop-offs.

Download the First Choice app before you go and you’ll be able to see your coach number. When you arrive, you’ll be greeted by TUI’s destination team or your driver – look out for the TUI Smile.

If you booked a transfer with us, you’ll be greeted by a rep at the airport, just look out for the TUI Smile

For most countries, you need to be aged 21 or over to drive a hire car – for Turkey, you will need to be 22 or over. You may also need to pay a young driver surcharge, which usually applies if you’re under 25 years old. Please note that there is also a maximum age limit for rental cars – this is 70 years old in most countries.

You’ll need to pay a tourist or visitor’s tax in some destinations. This can be payable on arrival or departure, at either the hotel or airport. For information on whether you need to pay and how much please visit our info page on destination tourist taxes, which is updated once a month.

Local payable taxes can change, so for the latest information we recommend you also visit the government’s foreign travel advice page.