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Frequently Asked Questions

Frequently Asked Questions

Are car seats provided on transfers?

Car seats are not a legal requirement for your overseas coach transfers, so they’re not something we’ll usually provide. It’s also worth noting that in some destinations they’re not required for taxi transfers either. If you’d like to take your own car seat, you can check this in with your hold baggage at the airport – it won’t count towards your luggage allowance.
If you’d like us to provide a car seat once you reach your destination, this can be requested but it’s not guaranteed. Give us a call on 0203 451 2690 and we can check this out for you.

Why do I need to pay extra for my transfers?

Whether you’re making your own way to your hotel, you want to stick to your budget with a coach transfer or go all out with a private taxi, we believe that you should only pay for what you need, which is why transfers aren’t automatically included in most of our holidays. If you need transfers, you can add them when you book, or you can give us a call to add them to an existing booking.

How long will my resort transfer take?

Take a look at the Hotel Details page for details on how long the trip will take, as each hotel is different.
Transfer upgrades such as private taxis are available on most of our holidays, you’ll have the option to upgrade to these when booking your holiday. If you’ve already booked and would like to find out more, then log in to your Manage My Booking. If you need any help adding this please call us on 0203 451 2690.

How will I find my taxi when I arrive in resort?

In most airports our international TUI team will be available to meet you at the airport, you will find them by looking out for the blue TUI uniform. They will direct you to your private transfer driver.
In some airports your driver will be waiting for you directly with your name displayed on a board – look out for the TUI smile.

How will I find my coach transfer when I arrive in resort?

If you download the TUI app before you depart https://www.tui.co.uk/destinations/info/my-tui-app
you can then save time on arrival by checking your TUI app to see your coach number. And when you have cleared security, you will be greeted by our destination team and/or your driver – look out for the TUI Smile.

Will a Rep meet me at the Airport?

If you booked a transfer with us, you’ll be greeted by a rep at the airport, just look out for the TUI Smile

Is there an age limit for car hire?

For most countries, you need to be aged 21 or over to drive a hire car – for Turkey, you will need to be 22 or over. You may also need to pay a young driver surcharge, which usually applies if you’re under 25 years old. Please note that there is also a maximum age limit for rental cars – this is 70 years old in most countries.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times