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Frequently Asked Questions

Frequently Asked Questions

When you’re booking, select the age that the passenger will be on the return flight. Once you’ve booked, log in to your MyRyanair account and change the passenger type for the outbound flight – so, either ‘child’ to ‘infant’, or ‘adult’ to ‘child’. When it’s time to check in, you’ll be able to check in online using the right date of birth for that passenger. Just so you know, this might mean you’re charged flight taxes or a higher rate for your hotel for that passenger.  

If you need to amend a name on your booking and it’s to change less than three characters, we can do it for you – just call us on 0203 451 2690. We’ll make the change and update your info with Ryanair, so you don’t need to get in contact with them. Just so you know, name changes are subject to an amendment fee. 

If more than three characters need amending, we’ll need to contact where you’re staying first. If it’s possible to make the amend, you’ll need to charge an amendment fee. We’re unable to make changes of 3+ characters with Ryanair for you, so you’ll need to do this directly with Ryanair. Just so you know, you’ll also be charged an amendment fee by Ryanair. 

Here’s how to amend a name with Ryanair: 

  • Log into your MyRyanair account. 
  • Select ‘Manage this booking’ on the flights you need to amend.  
  • Select ‘Change a name’ and pick the name(s) you want to change. 
  • Edit the passenger name(s) and then select ‘Check the price’. 
  • Confirm if you’re happy to continue with the name change. 
  • Enter your payment details and select ‘Pay Now’. Then, you’ll receive an updated email itinerary showing the name change. 

If your package includes flights with Ryanair, your flights are confirmed directly with the airline when you book, so we can’t add passengers for you. If you want to add a passenger, here are your options: 

  1. Cancel the original holiday and make a new booking that includes all passengers. We’ll refund you for your package holiday, including the cost of your flights, and you’ll just need to pay the cancellation fee (the amount you’ll be charged depends on long before your holiday you tell us you want to cancel). Just so you know, refunds can take up to 14 days for the money to reach your account.  
  2. Create a separate booking for the additional passenger.  

Just so you’re aware, they’ll need to make this booking themselves, as you can’t be the lead passenger if you’re not on the booking. 

Otherwise, we can help you find flights with a different airline, which we can book and manage for you.  

Please be aware, if you book flights for the additional passenger directly with Ryanair, we cannot guarantee availability with the accommodation or provide that passenger with the package protection that the rest of the party will have. 

If you want to make a major change to your booking, like amending the passengers, dates, flight times or destination, you’ll need to call us on 0203 451 2690. This is because making changes to your flights directly with Ryanair can affect the other parts of your holiday with us. Depending on the change, you might be charged amendment fees by us and by Ryanair. 

If you’re flying with Ryanair and want to change your departure dates or destinations, call us on 0203 451 2690 and tell us about the change you’d like to make, including the details of any alternative Ryanair flights you want instead. We’ll let you know if changes to arrival time or airport can work with the other parts of your holiday. Just so you know, changes to your accommodation are subject to availability and might be more expensive than the price you paid, plus you’ll be charged an amendment fee. If the changes can be made, you can then go ahead and make changes to your flights directly with Ryanair through your MyRyanair account. Please note, Ryanair charge a separate flight change fee that you’ll need to pay separately. 

Please note, you don’t need to contact us if you’re booking seating, ordering meals or adding extra baggage. You’ll need to do this directly with the airline using your MyRyanair account. 

Want to cancel your holiday? Get in touch with us on 0203 451 2690.  

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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