Frequently Asked Questions

Frequently Asked Questions

Can I reprint my boarding pass if it’s lost or damaged?

Yes, most airlines allow you to re-print your boarding passes. We’d suggest double checking directly with the airline you’re due to fly with.

How does mobile check-in work?

Most airlines will have mobile boarding passing available on most routes. You can check with them beforehand to see if they offer this service.

When does online check-in close?

This depends on the airline you’re flying with, so we suggest you check with them.

Can I check-in online?

Yes, online check-in is available for all TUI and First Choice customers who are travelling on TUI flights – these are the ones with flight numbers beginning TOM.

Go to online check-in

Why can’t I add extra luggage when I’m checking in online?

Please contact the airline you’re flying with and they can help with this.

Do I need to print my boarding pass if I check in online?

This will all depend on the airline you are flying with. Some accept both a printed boarding pass and a digital one on your phone, but it’s best to check with your airline.

I’m trying to check in online, but I’m getting a message saying Check in at the Airport. Why is this?

Sometimes this means online check-in isn’t available for your booking. It doesn’t happen very often, but it means you’ll need to pick up your boarding passes at the airport instead. You can double check this with your airline to make sure.

Do I need to print the payment confirmation page if I’ve bought extras or upgrades?

TUI flights and for the following airlines: 
Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, Volotea

No, we’ll send you an email confirmation to the email address you gave us on the My Booking page. It’ll include details of what you’ve bought and the amount you’ve paid.

Can I check in online if I’m travelling with a baby?

Yes, most airlines will allow you to check in online but it does vary depending on who you’re flying with. You can always check with the airline you’re looking to fly with before you book.

Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

With some airlines, if you’re flying to places such as the USA, Mexico, Jamaica, Cuba, Costa Rica or Thailand, you’ll get a confirmation of check-in document that you’ll need to print at home because of the different regulations for travelling to these countries or travelling with another airline.

If you’ve got a confirmation of check-in document, it means you’re checked in and your seat numbers and luggage are confirmed. However, you’ll still need to go to one of the airline bag drop desks when you get to the airport to swap this document for your actual boarding passes. You’ll need the boarding pass when you go through security.

We’d still suggest checking with your airline about their procedure for exchanging this document.

I couldn’t print my boarding pass when I checked in online. Can I print it later?

Yes, most airlines let you re-print your boarding passes. It’s still a good idea to double check this with the airline you’re due to fly with.

I didn’t check in online before my outward flight. Can I still check-in online for my flight home?

Yes, for most airlines you’ll still be able to check in online for you flight home, but we’d also suggest checking with the airline you’re flying with.

Which documents do I need to take to the airport if I’ve checked in online?

You’ll need to bring your boarding pass or confirmation of check-in document and your passport to show before you board the plane. For most airlines, this can be either a pass on your phone or printed.

Depending on where you’re flying to, you may also need additional visas or documents, so we suggest you double check on the government website for your destination’s entry requirements.

What happens if I can’t check in online?

If you’re having trouble checking in online with your airline, first, we’d suggest you check you’re using your airline reference/booking number and not your First Choice booking reference.

You can also check your airlines FAQs on their website. If you’re still having issues, please contact your airline.

You should also have the option to check in at the airport with most airlines.

What happens if I don’t check in online?

If you don’t check in online for your holiday, most airlines will still have the option for you to do this when you get to the airport. They’ll just have to allocate your seats from those remaining. But it’s important to know that some airlines will also apply a charge for airport check-in.

How do I check in online?

To check in online for your flight, you’ll need to do this directly with the airline your flights are booked with. You’ll find this in your booking confirmation. Please make sure you’re using your flight reference/booking number and not your First Choice information to check in for your flight. Times vary by airline and some will allow you to check in for both your outbound and inbound flights at the same time. In some cases, you might not be able to check in for your inbound flight until 24 hours before you’re due to fly, so please double check with your airline for their check-in policy.

When does online check-in open?

Online check in opening times vary airline to airline, so please check the website of the one you’re flying with.

Do I have to pay to check in online?

Most airlines don’t charge you to check in. Some may charge a fee to check in at the airport, though, so make sure to check with them which is the best way.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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