Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
At the Airport
Which terminal am I flying from?
To find out which terminal you’re flying from, please check with your airline. You can find their website info on our airline partners page.
I UPGRADED THE CLASS I’M FLYING IN. WHICH AIRPORT LOUNGE CAN I USE?
Depending on the airline and upgrade, you might have access to an airport lounge access included in your trip. For more info please visit our partner airlines page.
When can I drop my luggage off for my flight?
My flight was delayed – am I entitled to compensation, and how do I make a claim?
We’re sorry there was a delay to your flight. If the delay was over three hours, or the flight was cancelled, you may be entitled to compensation in line with an EC Regulation (EC261/2004). Claims for this compensation are handled by the airline you travelled with. Here are the details on how to claim.
For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.
How can I get proof of a delayed flight for insurance purposes?
I lost something at the airport, who do I contact?
We’d recommend contacting the airport team you travelled through directly.