Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
Insurance
I’ve booked insurance with you – how do I make a claim?
If you have an AXA policy that was booked on or before 1st April 2024:
TUI UK Limited, trading as TUI and First Choice, arrange travel insurance underwritten by Inter Partner Assistance S.A, part of the AXA Group.
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)203 093 0032
To make a claim online visit https://global.eu.axa.travel/claim/claim_home or call 0203 093 0032.
If you have an Allianz policy booked from 2nd April 2024:
TUI UK Limited trading as TUI and First Choice, arrange travel insurance underwritten by AWP P&C SA, administered in the UK by AWP Assistance UK Ltd under the trading name Allianz Partners.
If you need to make a claim, contact Allianz Partners direct – the contact number for their claims department is 0208 666 9336. If you need more information on making a claim, you’ll find the details in your insurance policy document.
I didn’t go on my holiday – can you provide proof to give to my insurance company?
If you need proof that you didn’t travel to make a claim on your insurance, contact us and we’ll arrange this for you.