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Frequently Asked Questions

Frequently Asked Questions

I’ve booked insurance with you – how do I make a claim?

TUI UK Limited, trading as TUI and First Choice, arrange travel insurance underwritten by Inter Partner Assistance S.A, part of the AXA Group.

If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)203 093 0032
To make a claim online visit https://global.eu.axa.travel/claim/claim_home or call 0203 093 0032.

I didn’t go on my holiday – can you provide proof to give to my insurance company?

If you need proof that you didn’t travel to make a claim on your insurance, contact us and we’ll arrange this for you.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times