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Frequently Asked Questions

Frequently Asked Questions

You can find the link to Manage My Booking at the top of the page if you’re looking on desktop, or under ‘Trips’ if you’re using the app.

You’ll need the following details to log in, which you’ll find on your confirmation email:

Booking reference, e.g. 12345678

Lead passenger surname

Departure date

You’ll need your booking confirmation number, your departure date and the surname of the lead passenger to make any changes – you can find all of this on your booking confirmation email.
– Go to Manage My Booking on the top right of our homepage.
– Log in with your booking details, then scroll down to ‘amend booking’ and select ‘change your holiday’.
– On the next screen, you’ll see our holiday search panel. Add the details of the new holiday you want to change your booking to and select ‘search’. Then, pick the date you’d like for your new holiday.
– On the next screen, you’ll see a description of the holiday you’ve picked. If you’re happy with this, select ‘continue’. Or, go back to search for a different trip.
– Once you’re happy, you can see a summary of your current booking alongside your new booking. If everything looks good, select ‘confirm changes’. Or, if you’d like to make some tweaks, you can select ‘make more amendments’.
– If your new holiday is cheaper than your original booking, you’ll be refunded the difference, but if it’s more expensive, you’ll need to pay the difference.
FYI, if you’re changing your booking because your original package was cancelled, you’ll only pay the difference once any incentives have been applied.
You’ll need to pay any outstanding amount 12 weeks before your new departure date. So, if your new holiday is due to depart within 12 weeks from when you’re making a change, you’ll be taken to our payment page to pay the outstanding balance before your new trip is confirmed.
That’s it! We’ll send you a confirmation of your booking change to your email address.
The cost to cancel your holiday or remove passengers from the booking will vary depending on how much time there is before you’re due to travel, if your booking is hotel only, and which airline you’re flying with. You can find more details in our T&Cs.
If you booked with a low deposit, the full deposit amount stated on your confirmation invoice will need to be paid when you cancel.

We offer lots of extras for you to pick from to make your holiday right for you. You’ll find all the details on our Holiday Extras page.

Most airlines will let you check in pushchairs as hold luggage for free. You can usually take the pushchair to the boarding gate before handing it to a member of staff and they’ll check it in for you. Just ask the airline to confirm this when you get to the check-in desk. As well as a pushchair, most infants under two years old will get their own hold baggage allowance. Check with your airline for the full details.
If you need to take a car seat, most airlines will also carry it free of charge. The details for all of this should be on your e-ticket or confirmation email.

For everything deposits, payment options and how to pay, take a look at our ways to pay page.

 

If you’ve got any questions or you can’t pay your balance by the due date, please call us ASAP on 0203 451 2690.

Check out our low deposits page for more info.

 

We offer a huge range of flights with many of our trusted airlines, but sometimes the route you want might not be available on the day you want. Try searching for a different airport or adjusting your dates – you could try using ‘+/- 3 days’ or looking at the full month in the departure date for our best range of availability.

If your computer crashes or you see a message saying ‘We are currently experiencing technical difficulties’ at any point after you’ve entered your payment details, please contact us and we’ll check whether or not the booking has been made. Please don’t enter your payment information more than once.
If you’re having problems accessing the website, we suggest you try the following:
– Check cookies are enabled. We recommend that cookies are enabled to get the most out of the features on the First Choice website.
– Try deleting your internet browser history. You could also clear your cache.
– Download the latest version of your web browser. If you’re using an out-of-date version, if can cause problems. Just so you know, First Choice can’t be held liable for any software you download to your computer.
If you’ve tried all these checks and still can’t access the website, please contact us.
You must be 18 years old at the time of booking and have the legal capacity and authority to book the holiday as the lead name.
Passengers under 18 years old can travel on a package holiday booked with us, as long as the lead name on the booking also travels and is over the age of 18.
Just so you know, individuals over the age of 18 who are the lead passenger on the booking will be held responsible for all passengers on the booking, and for all payments due to us.
Please see our booking conditions for more information.
Depending on availability, you may be able to fly from different airports – give our team a call on 0203 451 2690 and we’ll try to sort it for you.
Just so you know, to qualify for a group discount, the minimum number of passengers required must be travelling together from the same airport, on the same flight, for the same duration and stay at the same accommodation. This is 10 adults for short-haul holidays or 15 adults for long haul. Any additional adults may be able to fly from elsewhere.

If a single room is available at the hotel you’ve chosen, you’ll usually be able to select it from the Travel Options page when you’re booking.

Can’t find a single room? Give us a call on 0203 451 2690 and select option 1, and we’ll check the options for you. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Congratulations! If your baby hasn’t been born when you book and you haven’t chosen a name yet, enter their name as ‘Inf X’ followed by their surname. You’ll then need to contact us as soon as you know the name, so we can change it for you, free of charge.

You’ll need to travel under the name that will be on your passport when you go on holiday. This will usually be your maiden name (unless you’re super organised!)

When you pay for your holiday depends on what you book, and the payment method you pick.

Take a look at our ways to pay page for more info.

Our prices are based on a live system that can go up and down. They’re impacted by the availability of the hotel and the availability and cost of the flights with your chosen airline, which can change regularly.

We use the official star rating of the hotel. These are usually given by the local tourist board or authorities, and tend to be awarded based on the facilities and service offerings. Star ratings don’t necessarily reflect the quality of the food and drink at a hotel.

To find out if your chosen hotel has interconnecting rooms, take a look at the hotel details page. If they’re available to book, you’ll be able to select them when you get to the Travel Options page. Just a note, if you want interconnecting rooms, you’ll need to book and pay for two of these rooms.

If you live outside the UK, you can book just a hotel stay with us. However, you can’t book a package holiday. This is because you need a valid UK address and UK-registered credit or debit card to make the booking.

Once you’ve booked your holiday, you can make a special request by contacting us. We’ll add the details of the request to your booking and pass them on to the hotelier.

Unfortunately, we can’t guarantee we’ll be able to meet your request, but the hotelier will do their best to help.

You’ll need a visa to visit some of our destinations. To find out whether you need one for your trip, please visit our destination guide for where you’re travelling, or visit the FCDO website. You can also visit the website of our partners, Sherpa, that offer an online visa application service.

 

Yes, you’ll need a valid passport to travel with all the airlines we use. EU nationals can use their National Identity Card to travel within the European Union, but we recommend you use a passport wherever possible. You’ll need to use a passport if you’re travelling outside of the EU.
British citizens must hold a valid 10-year passport. If you’re travelling to the EU, Switzerland, Norway, Iceland or Liechtenstein from 1st January 2021, your passport must be less than 10 years old and will also need to have at least six months validity on the day of departure. UK citizens can check out the Government website for passport, visa and health information. Other nationalities should check with their own governments.
To apply for your first passport or to renew an old passport, you’ll need to make an appointment. To do this, call the Passport Advice line on 0300 222 0000 or apply online at https://www.gov.uk/browse/abroad/passports. Calls are charged at the local rate. If you don’t have a UK passport, you should always check with your own embassy, high commission or consulate before you book.
Just so you know, it’s your responsibility to comply with all passport, visa and other immigration requirements for the country you’re visiting. Your passport and travel documents must be intact, too. You may not be allowed to travel if they’re damaged or have been tampered with. We don’t accept any responsibility if you can’t travel because you haven’t complied with the requirements.
Going to Turkey?
For trips to Turkey, your passport may need to be valid for longer than five months after you return. We recommend you visit the FCDO website for the most up-to-date information.

You’ll need vaccinations to visit some of our destinations. Speak to your doctor at least two months before you’re due to go away to figure out which ones you should get. Some treatments should begin well before you go, such as malaria vaccines. If you’re booking within three weeks of your departure, you might want to speak to your doctor before you book, just to make sure you’ll have enough time.

For more information on vaccination requirements, visit the National Travel Health Network website or take a look at NHS Scotland’s Fit For Travel site. You could also call NHS Direct on 0845 46 47.

Jamaica

There is currently no risk of yellow fever in Jamaica but there is a requirement for a yellow fever certificate in some cases. Travellers heading to Jamaica are advised to speak with their GP, practice nurse or a private travel vaccination clinic for advice. Information on destinations that have travel vaccination recommendations and/or vaccine certificate requirements, including yellow fever advice, can be found by visiting www.travelhealthpro.org.uk

Yes, you’ll need to take out a suitable insurance policy for you and anyone travelling with you, including infants and children.
We offer travel insurance through Allianz Partners – get a quote for your trip. T&Cs apply.
We can’t accept responsibility for any loss that you or anyone travelling on your booking suffers if you’re not properly insured. As with all insurance policies, terms and conditions apply, so make sure you’re covered for all the destinations you plan to visit and any extra activties, such as skiing or rock climbing.

Passengers need to be at least 18 years old to book their own trip.

Usually, airlines require babies to be a minimum of two weeks old. Please check with the airline you’re flying with, as these restrictions can vary.

It depends on how far into the pregnancy you are. It’s best to speak to your doctor for advice as every case is different. If you’re given the green light, check out our Inspire article on ‘top tips for flying when you’re pregnant’.

Not sure whether you’re fit to fly? You’ll need to contact your doctor before you book. Flying can cause problems like Deep Vein Thrombosis for people with bronchial or circulatory problems – so it’s best to double-check.

Broken bones

For most airlines, if you’ve had a plaster cast fitted less than 48 hours before you’re due to fly, your doctor will need to split the cast. It’ll usually be split in two and supported with more bandages. This is to allow for any more swelling. You’ll also need to bring a fitness to fly letter.
If your plaster cast was fitted outside of 48 hours, you won’t need a fitness to fly letter, but we recommend you speak to your doctor about any extra precautions you need to take while you’re away as well.
If you have full leg plaster, a fused knee or you can’t bend your leg, you’ll need to book two extra seats so you can sit sideways during the flight. Please call your airline directly – you can find their details on our airline partners page.
Infectious diseases
If you’ve been suffering from an infectious disease like chickenpox, you’ll need to wait a certain period of time after you’ve recovered before you can travel. Speak to your doctor and to the airline to check how long this is. You’ll also need a fitness to fly letter from your doctor.

Each airline may have a different policy for travelling with assistance dogs. Please check with the airline directly – you can find their details on our airline partners page.

Policies on wheelchairs, how they’re booked and what can go on board will vary across airlines, so we suggest contacting yours to check. You can find their details on our airline partners page.

Please see our Assisted Travel page for information on infectious diseases.

For most airlines, if you’ve had a plaster cast fitted less than 48 hours before you’re due to fly, your doctor will need to split the cast. It’ll usually be split in two and supported with more bandages. This is to allow for any more swelling. You’ll also need to bring a fitness to fly letter.
If your plaster cast was fitted outside of 48 hours, you won’t need a fitness to fly letter, but we recommend you speak to your doctor about any extra precautions you need to take while you’re away as well.
If you have full leg plaster, a fused knee or you can’t bend your leg, you’ll need to book two extra seats so you can sit sideways during the flight. Please call your airline directly – you can find their details on our airline partners page.

You’ll need a personal assistant to travel with you if you don’t meet the UK Civil Aviation Authority’s definition of being self-reliant. This means you need to be able to:

– Open your seat belt
– Leave your seat and reach an emergency exit without help
– Collect and fit a lifejacket
– Put on an oxygen mask without help
– Understand the safety briefing and instructions given by the crew in an emergency, including information provided in accessible formats

You may also want to think about travelling with a personal assistant if you need help with any of the following:

– Breathing – e.g. if you rely on supplementary oxygen

– Eating – although cabin crew can help you open containers

– Going to the toilet – cabin crew can help you move through the cabin in a wheelchair to reach the toilet, but you need to be able to use the facilities by yourself

– Taking medication – you’ll need to be able to administer your own medication during the flight

If you need to travel with a personal assistant, most airlines will need you to sit together. We would suggest getting in touch with the airline directly to check availability before you book.

The information you declare when pre-booking your electric mobility aid will be checked at the airport and it will only be accepted once this has been verified. If any information provided is inaccurate, this could lead to the item being refused on safety grounds.
– If your electric mobility aid requires any supplementary equipment to inhibit the battery or make it safe for carriage then you must provide this. This includes any battery pouches for storage or electrical tape to insulate the battery terminals.
– You must report to the check-in desk and declare your electric mobility aid to the check-in agent before going through security, especially if it’s packed in a case or a bag which makes it difficult to identify.
– If you’ve been advised that your electric mobility aid is too high to be loaded in the upright position, please ensure it is collapsed before loading.
– If you’re using your electric mobility aid up until the boarding gate, then please ensure that you arrive at the gate as soon as it opens. This allows the airline staff to carry out the safety checks in good time and avoid any delays to the flight.
– Please carry your manufacturer’s user guide to assist you and airport staff to inhibit the electrical circuits of the vehicle and remove the battery if required.
If the declared electric mobility aid or your flight plans change, please contact us immediately on 0203 451 2690.

 

If you need information in a different format, e.g. large print or braille, please give our Assisted Travel team a call on 02034512690.

You’ll need to contact the airline you’re due to fly with by going on their website and finding their contact us page. You can find their details on our airline partners page.

There are lots of things we can do to help you on your journey, from sending photos of the airport processes to help you prepare to arranging someone to help you through the airport. Just give us a call on 0203 451 2690 and we’ll let you know what we can do.

The charges to change your holiday will depend on the flights and accommodation you’ve booked. For more info, please check our booking terms and conditions.

Yes, you can make payments on more than one card if your holiday is more than 12 weeks away. If it’s 12 weeks or less until you’re due to travel, please call us and we’ll be able to process the payments for you. The card holders must be present when you make the payment.

We offer hundreds of free kids’ places for certain hotels and are subject to availability.

Click here to search for a free child place.

 

After you’ve made your booking, you’ll see a confirmation screen that shows your booking details and reference numbers. It’s a good idea to take a note of these for your reference, but you’ll also get a confirmation email to the email address you provided within 24 hours.

If you haven’t received a confirmation email, but you’ve kept a note of your reference number, please contact us.

When you contact us, please have the following information to hand so we can search for your booking:

– Reference number, if you made note of this

– Lead passenger name

– Departure date

– Destination

The airline you’re flying with will be listed on the flight details page during the booking process. You’ll find it on your confirmation email, too.

Some hotels do ask for a refundable breakage deposit when you check in. It’s up to the hotelier to decide whether to charge a deposit and how much this is, so it’s not something that we control.

If your European Health Insurance Card (EHIC) remains valid for the duration of your trip, you can use it. But, as of the 1st January 2021, you can no longer renew your EHIC and so will need to apply for a valid Global Health Insurance Card (GHIC) when it runs out instead.
You can find more information on the UK Government website.

If you’ve got a promo code, you’ll be able to apply it when you get to the payment screen during the booking process.

Enter the code in the box and click ‘Validate code’ – you’ll see the amount has been taken off the holiday price.

If you have any problems entering your promo code, please contact us and we’ll do our best to help.

Unfortunately, if you’ve already booked your holiday, we can’t add any codes afterwards. Promo codes can only be used when you make a new booking.

How long your passport needs to be valid for depends on the country you are visiting.
For EU countries:
Your passport must not be older than 10 years on the day you enter your holiday destination (check the ‘date of issue’).
Your passport must have at least three months validity left on the day you leave your holiday destination (check the ‘expiry date’).
Passport requirements for non-EU destinations vary and can require as much as six months validity – check the FCDO travel advice and entry requirements page for the country you’re visiting.
It’s your responsibility to ensure that your travel documents are valid for your destination.
Visit the HM Passport Office website and the FCDO travel advice website for more details.
For all other nationalities, you’ll need to check the embassy of the country you’re planning to travel to, and with the passport office.
First Choice only follows official government guidelines and rules for passport validity – if your passport doesn’t meet this criteria you may be denied boarding.
If you’ve had an operation within the 14 days before you’re due to fly, you’ll need to let your doctor or surgeon know about your travel plans. They’ll be able to tell you whether you need a fit-to-fly letter and can issue you one.
If you’ve had major surgery within a few months before your holiday – e.g. operations involving your heart or lungs – you will also need a fit-to-fly letter.
If you’ve recently broken a bone and want to know if you’re still able to travel with us, take a look at ‘Can I travel with a broken arm or leg?‘.
If you need assistance at the airport, you’ll need to let us know before you travel. You can book airport assistance direct with the airline your due to travel with.
If you need to know more about online check in and you can’t find the information you on our website, give us a call on 0203 451 2690. If you’re having problems with checking in online within seven days of travel, please contact us.

 

 

There are no additional charges if you pay by credit or debit card. Take a look at our payment page for more information.

Package holidays

We count a child as between ages two and 16, but it may differ depending on which hotel you’re staying at. If your little one will still be under two on the date you come back from holiday, they can travel as an infant. But if they’ll be celebrating their 2nd birthday during the holiday, you’ll need to book a full child place.

Flight only

Children between 14-days and two-years old can travel as infants. If they’re older than two, you’ll need to pay the full fare and book their own seat.

The age range for hotel-run kids’ clubs varies between places. You should be able to find the details in the hotel overview on our website. For more details, please contact the hotel directly.

Unfortunately, kids’ clubs aren’t available to book via the First Choice app. It’s best to speak with your hotel reception for the best way to do this. Some hotels have their own in-house apps or some take bookings at the kids’ club directly.

Check out our destination pages for advice on what currency your country uses, or check out the FCDO page for more info.
Just so you know, some currencies have restrictions. Read on for more details:
Dominican Republic
The official currency of the Dominican Republic is the Dominican Republic Peso, but as US Dollars are widely accepted in tourist areas, we recommend taking both. All major credit cards are accepted and will be processed in the local currency unless you choose otherwise. Travellers’ cheques aren’t recommended.
Cape Verde
The official currency of Cape Verde is the Cape Verdean Escudo. It’s a ‘non-convertible’ currency, which means you can only buy it within Cape Verde and you can’t bring it into, or take it out of the country. We recommend you take euros, as they are widely accepted in tourist areas. Mastercard isn’t accepted on the island and credit and debit cards are rarely used, even for ATM transactions. Travellers’ cheques aren’t recommended, either, so cash is definitely the way.
Mexico
The offical currency of Mexico is the Mexican Peso. US dollars are also widely used in tourist areas, so we recommend taking both. All major credit cards are accepted and will be processed in the local currency unless you choose otherwise. Travellers’ cheques aren’t recommended.
Morocco
The currency in Morocco is the Moroccon Dirham. However, it’s a ‘non-convertible’ currency, which means you can only buy it within Morocco and you can’t bring it into, or take it out of the country. We recommend you take pounds and buy dirhams once you’ve arrived in Morocco. Most major credit cards are accepted and will be charged in the local currency. Travellers’ cheques aren’t recommended.
Tunisia
The currency in Tunisia is the Tunisian Dinar. However, it’s a ‘non-convertible’ currency, which means you can only buy it in Tunisia, and you can’t bring it into, or take it out of the country. We recommend you take pounds and buy dinars once you’ve arrived in Tunisia. Most major credit cards are accepted and will be charged in the local currency. Travellers’ cheques aren’t recommended

Our website only allows for a maximum 15 characters in the name box. Enter as much as you can and contact us so we can update it for you. Just so you know, we only need your title, first name and surname. You don’t have to include middle names.

Our website shows an average price per person across the whole booking, so it may seem like you’re paying the same price for a child as for an adult. However, this has been adjusted to account for reduced child rates. Just so you know, child prices start when two full paying adults share the same room. You can contact us for a full cost breakdown.

An infant must be aged less than 2 years on the return day of travel and must be older than 14 days for health and safety reasons. Charges for infants vary depending on the route and length of flight and will be detailed in the booking process.

British citizens must have a valid passport and a visa to enter most parts of Egypt. You can get your visa at the airport when you arrive, or from the Egyptian Consulate. If you’re only travelling to Taba or Sharm el Sheikh, though, you’ll be fine without one.
For the most up-to-date passport and visa info for Egypt, visit the UK Government website.

Just head over to our gift card checker.

You can send us a chat on the website or app to speak to our team. Or give us a call on 0203 451 2690. If you’re a corporate customer, please get in touch with our Corporate Sales team on 01709 242064 or by emailing ukenquiries@svmcards.com.

The value on your card will expire 24 months after the date it was first loaded.

For all First Choice gift card related questions and queries, please click here to visit our gift card page

 

Deep vein thrombosis (DVT) is when muscles are constricted and the return of blood from the legs to the heart is inhibited. This can lead to fluid collecting in the feet and to subsequent muscular aches and pains, a feeling of excess fatigue or very rarely, more serious complications even after your flight has ended.

What is my risk?
Some people are more likely to develop DVT than others. Here are some examples from current medical knowledge:

Those at minor risk:

  • Aged over 40
  • Very tall, very short or obese
  • Previous or current leg swelling from any cause
  • Recent minor leg injury or minor body surgery
  • Extensive varicose veins

Those at moderate risk:

  • Recent heart disease
  • Pregnant or on any hormone medication, particularly the contraceptive pill and HRT
  • Recent major leg injury or leg surgery
  • Family history of DVT

Those at substantial risk:

  • Previous or current DVT
  • Known clotting tendency
  • Recent major surgery or stroke
  • Current malignant disease or chemotherapy paralysed lower limb(s)

If you’re concerned about your risk of suffering from DVT we strongly recommend you seek medical advice before booking.

These steps below may help to reduce your risk:

  • Drink plenty of water during the flight and avoid alcohol and caffeine during the flight (and before)
  • Take only short periods of sleep
  • Do not take sleeping pills
  • Avoid leg discomfort when seated by not crossing your legs
  • Walk around the cabin whenever you can
  • Carry out the simple in-flight exercises shown below and in our in-flight information
  • Wear loose fitting comfortable clothes and shoes when travelling

Our main advice is to avoid being totally static throughout your flight this includes night flights.

The Foreign & Commonwealth Office and the NHS have all the latest advice on staying safe and healthy abroad. The advice can also change so make sure you check your sources regularly for updates.
For more on security, local laws and passport and visa information, see www.gov.uk/travelaware.
You can also stay up to date with current travel health news by visiting www.travelhealthpro.org.uk.
For changes from 1st January 2021 as a result of Brexit, check out https://www.gov.uk/visit-europe-1-january-2021.

 

The government and travel industry have a long history of providing protection to holidaymakers. From 1st July 2018, relevant First Choice bookings are governed by the Package Travel and Linked Travel Arrangement Regulations 2018. These regulations provide increased protection for consumers, for example, by ensuring the correct level of information is provided throughout the customer journey, and by making the Organiser liable for the performance of the package. If your First Choice holiday is protected by the Package Travel and Linked Travel Arrangement Regulations 2018, you will be advised of this before you pay for your holiday.

We’ll only be able to provide you with the accessibility information and services you need if you make us aware of your access needs ASAP. Please let us know either before you book or as soon as you can after and we’ll do our best.

Our Assisted Travel team are on hand to answer any questions and make sure your trip works for you and anyone you’re travelling with. They’ll be more than happy to look into the accessibility of any accommodation you’re interested in and they can also arrange airport or flight assistance to get you there smoothly. Give them a call on 020 3451 2690.*

We use ‘general suitability’ to give a broad overview of how accessible our holidays are.
There’s no legal or industry definition of what ‘general suitability’ means, but we’re bound to supply you with this information by law. We also understand that our travel products and customers needs are always different. So, we’ve developed our own set of criteria that defines ‘general suitability’ for each individual travel product. These have been created in line with feedback from customers, colleagues and industry experts, taking into consideration the wide range of access needs our customers may have.
You can check out our definition of ‘general suitability’ by travel product here. We’re always working to expand the range of ‘generally suitable’ products available to our customers.
Our specialist Assisted Travel Team are the ones to go to if you have any questions or concerns about the accessibility of one of our products. They’ll be able to look into the suitability of various accommodations you’re interested in, services you may need and even ask for extra details from our suppliers, if needed. You can give them a call on 020 3451 2690

Direct Debit is an option available on some First Choice holidays depending on which airline you’re flying with. Check our ways to pay page.

No, the amount of instalments is calculated automatically based on the date of your booking and the departure date. There’s always a minimum of three instalments to pay.

You can choose the day of the month that the Direct Debit comes out when you set up the payments, or call us on 0203 451 2690 after you’ve booked.

Sure! You can make payments through our website or by speaking with our team on 020 3830 3111 – your Direct Debit payments will then be recalculated accordingly.

Depending on where you are in your payment schedule and your payment due dates, we may contact you to request payment for the missed amount to make sure we’ve got enough to cover your holiday. You can find more information about paying by direct debit on our ways to pay page.

Depending on how many payments have already been made, your payment schedule and the Direct Debit amounts will be changed so you can pay your holiday balance sooner.

If you move your holiday to a closer date, then your Direct Debit might not be valid and you may need to pay the full balance, depending on how far away the new departure date is.

You can take pounds, euros and dollars into Tunisia to exchange into Tunisian Dinar once you’re in the country. However, taking Tunisian Dinar into or out of the country is illegal.

Most hotels have cash points that accept UK cards where you can withdraw Tunisian Dinar. Some hotels also offer currency exchange services.

Customers travelling to Tunisia have to pay a hotel tax. This is two Tunisian Dinars per person per night for 3-star hotels and three Tunisian Dinars per person per night for 4 and 5-star hotels. This must be paid on arrival to the hotel and can’t be reclaimed if you leave early. The maximum number of nights the tax can be charged is seven, so customers staying longer than a week will only pay for the first seven nights of their stay. Children under 12 are also exempt from paying the tax. Hotel tax is charged instead of the airport exit tax, which Tunisia used to charge.

Airline support
If you’re travelling with TUI Airways, they’ve joined forces with the Hidden Disabilities Sunflower Lanyard Scheme®. Wear one of these around your neck and the staff at the airport will see that you have a hidden disability. They’ll then do whatever they can to make your journey as easy and stress-free as possible, without drawing any unwanted attention.
If you’re travelling with another airline, please check directly with them.
In resort support
If you need support in resort, please give our Assisted Travel team a call on 02034512690.

As of 15th January 2023, Mexico has passed a new law making it illegal to smoke anywhere in public. But, there will still be designated smoking areas in most hotels.

The Government-run Foreign, Commonwealth & Development Office website is the best place to check. You’ll find all the latest info on here.

You’ll need to purchase an Electronic System for Travel Authorisation (ESTA) at least 72 hours before you depart to enter the United States.

You may not be eligible to participate in this Visa Wavier Program (ESTA) if you’ve visited certain countries, including Cuba, in which case, you’ll need to apply for a visa.

For more information, check out the official ESTA Application Website, U.S. Customs and Border Protection and also the FCDO for the latest advice and costs.

British citizens must have a valid passport to visit Aruba. This should be valid for the duration of your stay.

You won’t need a visa but you’ll need to complete an Embarkation and Disembarkation Card (ED-card). You can complete a digital ED-card online after you’ve booked your flights.

The digital ED-card must be completed at least 48 hours before your departure. But, don’t worry – if you don’t get it done in time, you’ll be able to complete a paper form on the plane. You can then hand this to the immigration officer when you arrive.

British citizens must have a valid passport to visit the Dominican Republic. You’ll need a tourist visa card, too, which is included in the cost of your trip.

For the most up-to-date passport and visa information, head over to the Foreign, Commonwealth and Development Office website .

British citizens visiting Turkey for up to 90 days within a 180 day period won’t need a visa. However, your passport will need to be valid for at least six months after the date you arrive in Turkey and at least three months after the date you leave.
Please check the FCDO website for the most up-to-date information.
If you’ve booked a package holiday or have an accommodation-only booking, you’re entitled to your money back within 14 days if we have to cancel it. Unless we’ve cancelled your booking or given you the option to cancel, cancellations are subject to our standard booking terms and conditions.
You can use Manage My Booking to change or cancel your holiday if you booked on our website or on the First Choice app, and if your flights are with certain airlines. If you have an accommodation-only booking or you want to change any extras, please call 0203 451 2690 to speak to us directly. Our lines are open between 9am and 7pm on Monday, Tuesday, Thursday and Friday, 10am to 7pm on Wednesday, 9am-5pm on Saturday and 10am-5pm on Sunday.

You’ll need your booking confirmation number, your departure date and the surname of the lead passenger in order to make any changes – you can find all of this on your booking confirmation email.

  1. Go to Manage My Booking.
  2. Add your details and click ‘Login to your booking’.
  3. Once you’re logged in, you’ll see a section titled ‘View or change your booking’ at the top of the page.
  4. Click ‘Change your holiday’, then the window titled ‘Change your holiday’.
  5. On the next screen, you’ll see our holiday search panel. Edit this to reflect the new holiday you want to change your booking to and click ‘Search’. Then choose the date you’d like for your new holiday.
  6. On the next screen, you’ll see a description of the holiday you’ve chosen. If you’re happy with this, click ‘Continue’. Or, go back to search for a different trip.
  7. You’ll then be presented with a summary of your new holiday. If your new holiday is cheaper than your original booking, you’ll be refunded the difference. If your new holiday is more expensive, you’ll need to pay the difference. FYI, if you’re changing your booking from a cancelled package holiday, you’ll only pay the difference once any incentives have been applied.

You’ll need to pay any outstanding amount 12 weeks before your new departure date. If your new holiday is due to depart within 12 weeks from when you’re making the booking, you’ll be taken to our payment page to pay the outstanding balance before you reach the confirmation page.

  1. Once you’re happy with your booking, click ‘Continue’. You’ll then see a summary of your current booking alongside your new booking. If you’re happy with this, click ‘Confirm changes’. If you’d like to make some tweaks, you can click ‘Make more amendments’.
  2. You’re all done! We’ll send you a confirmation of your booking change to your email address.

If the holiday you’d like to amend to costs less than your previous booking, we’ll refund you the difference. Unfortunately, if you’ve used a refund credit, we won’t be able to process this online for you. To change your booking, please call us on 0203 451 2690. You can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday.

If you’d like to cancel your booking, you’ll also need to call us on the same contact number and a member of our team will be able to process a refund for you.

At the moment, our website only allows up to three rooms. If you would like to book a holiday with more rooms, please call 0203 451 2690.

You can find more information about the different airlines we use on our airline partners page.

All countries vary on requirements, so we recommend checking the FCDO website for the most up-to-date information.

Package holidays
We count a child as between the ages of 2 and 16, but it may differ depending on which hotel you’re staying at. If your little one will still be under two on the date you come back from holiday, they can travel as an infant. But if they’ll be celebrating their 2nd birthday during the holiday, you’ll need to book a full child place.
Flight only
Children between 14-days and 2-years old can travel as infants. If they’re older than two, you’ll need to pay the full fare and book their own seat.
Some airlines will allow you to take pets, but it’s an extra service that you’ll need to arrange with them, so make sure you contact the airline as early as possible to ask about this.
If you’re travelling on a TUI flight, you can ask for your pet to be carried on most routes, however we recommend you check before booking your flight, due to restrictions in certain countries. Get in touch with their cargo department on 0208 757 4732, or email pets@ecsgroup.aero to check if a particular flight can accommodate your pet. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Unfortunately, there may be times where you can’t amend your booking online. This could be because of certain services you’ve booked as part of your package. Don’t worry, you can give the team a call on 0203 451 2690 to make any changes.

We’re so sorry your original flight has been changed. We always aim to give you what you ask for, but as we plan our holidays a long time in advance, sometimes things can change. Our flight programmes get reviewed throughout the year, so there may be a few reasons we’ve had to change this. Depending on the impact of the change, we’ll normally contact you to let you know why and discuss your options. For more information regarding changes to your holiday, please visit our booking terms and conditions.

An eSIM is a way of staying connected abroad without needing a new SIM card. Pick your destination and a data package that works for you. Then, once purchased, you’ll be emailed a QR code to scan on arrival and instructions on how to switch your eSIM on.

Add on our Weather Gurarantee and you can paid if it rains on your trip.
Using the details of your First Choice booking – hotel name, departure dates and holiday cost – you can then head to the First Choice x Sensible Weather website to get covered. Sensible Weather stay on top of the weather forecast, so you’ll be notified instantly and reimbursed if the heavens open.
To see how much your cover will cost and how much money you could get back on your upcoming holiday, fill out your trip booking details and we’ll crunch the numbers.
We’ve partnered with Sherpa to help you make sure you’ve got all the documents you need for your destination.
Sherpa will find the visa you need (if you need one), submit your application and email you the details.

You can book car hire with Car Trawler, our car hire partner.

A VPN – AKA, virtual private network – means you can get online with a secure and encrypted connection, wherever you are. So, you can protect your private data in hundreds of destinations, pull up maps ASAP and find the best foodie spots with a super-fast connection. The best part? You’ll get it all for less when you use our exclusive discount code.

How it works?

1. Pick your plan

Select your length of cover and which level of protection you need, then use our code when you pay for an exclusive discount.

2. Download the app

Just set up your account on the NordVPN app and you’ll be all set to connect to the server.

3. Happy browsing

Once you land, scroll safe and sound on your fave apps while you’re away, knowing your data is protected.

First Choice Flex gives you the flexibility to cancel your holiday for free, right up until 48 hours before you fly – we’ll just hold on to your First Choice Flex fee. If your question isn’t answered here, check out our Flex page.

If you need to cancel, and it’s more than 48 hours before your flight is due to depart, your total holiday cost will be refunded back to you. The price you paid for First Choice Flex is non-refundable, so you won’t get that part back. If you cancel within 48 hours of travel, normal T&Cs apply.

First Choice Flex can be added to most of our holidays. At the moment, you can’t apply it to flight-free holidays, hotel-only bookings or trips that depart within the next 72 hours.

Adding First Choice Flex is super easy – pick your perfect holiday then add First Choice Flex to your booking on the options page before you confirm and pay. If you’re making your booking with a member of our lovely team, they’ll be able to add it on for you. Remember to include it when you book, as you can’t add it on later.

If you’ve added First Choice Flex to your booking and would like to cancel, just call us on 0203 451 2690.  To use Flex, you must cancel 48 hours before your flight is scheduled to depart. If you want to use your Flex to cancel a trip but our Contact Centre is closed, please email MyFCflexcancellation@firstchoice.co.uk

No, once you’ve added First Choice Flex to your booking your fee is non-refundable.

If you want to cancel your booking within 48 hours of travel, then standard T&Cs apply.

Yes, First Choice Flex is not a substitute for travel insurance and it’s still important you and everyone you’re travelling with are insured from the time of booking.

No, First Choice Flex applies to First Choice bookings only and TUI Flex is for holidays booked directly with TUI. TUI Flex includes free changes and free cancellation up until 28 days before your departure date, whereas First Choice Flex just covers you for free cancellation, allowing you to cancel up to 48 hours before departure.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times