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Frequently Asked Questions

Frequently Asked Questions

Will I need to pay any taxes before I leave?

You’ll need to pay a tourist or visitor’s tax in some destinations. This can be payable on arrival or departure, at either the hotel or airport. Local payable taxes can change, so for the latest information we recommend you visit https://www.gov.uk/foreign-travel-advice.

What time is check out at my hotel?

The check-out time varies at each hotel, so it’s best to speak to the hotel directly or check on the hotel’s page on the First Choice website or app. If you’re catching an evening flight, you might be able to enjoy your room for a little longer by booking late check-out. You can add this upgrade when you book with us, add it to an existing booking via Manage My Booking, or discuss with the hotel directly.

Where and when can I find the pick-up time?

If you’ve booked a transfer with us, your pick up time will be available two days before you’re due to fly. We’ll send you a message with the information and you’ll also find the details in the First Choice app.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times